Cerillion Blog

Product catalogues provide the means to build, launch and manage all your offerings, but without the right controls they rapidly become clogged with an ever-growing list of outdated products and packages. How can CSPs tackle the challenge of legacy products and transform their catalogues into strategic assets?

As the telecoms industry searches for new sources of revenue, CSPs face mounting pressure to innovate while maintaining operational excellence. As emerging technologies and complex business models reshape the landscape, how can telcos drive sustainable revenue growth?

From humble beginnings as the telecoms products division of Logica, to a half a billion dollar listed company, Cerillion has come a long way and created lots of happy memories over the years – and many more best forgotten!

Dynamic pricing has left many looking back in anger lately, with some brandishing the practice as unfair. However, dynamic pricing is all around us, and can often be beneficial to all parties - how can telcos ensure that customers see it that way too?

Recent user experiences indicate that phone signal quality is deteriorating, leading to dropped calls and slower data speeds. What factors are contributing to this decline, and how can telcos address these challenges?

Discover how eSIM technology is revolutionising mobile connectivity with remote provisioning and multiple profiles. Learn about its benefits and adoption challenges.

Vodafone and Meta want to make it easier for you to watch short-form videos on your mobile. How is this being accomplished, and could their plan save the rest of the web from being bogged down too?

TM Forum’s Open Digital Architecture (ODA) is creating a simpler digital framework for CSPs to transform their BSS/OSS through Open APIs and component-based architectures. Leonardo Hodgson explores how the ODA works, and how Cerillion is keeping compliant.

Customers want a centralised content hub to help manage and pay for all their subscriptions – and they want their mobile or broadband provider to run it. Would this be a good move for telcos, and would streamers be the bigger winners?

If you missed DTW24 – Ignite this year, then Cerillion Product Director, Brian Coombs, has you covered with his usual round-up of highlights from this year’s event. AI remains high on everyone’s mind, but has the telecoms industry worked out its killer use cases yet?

London’s Kingsway telephone exchange is a unique piece of telecommunications history, soon to reopen as a tourist attraction – Adam Hughes explores what lies beneath.

Take your first step into GenAI-powered telco operations by leveraging text, voice and image recognition to accelerate product, package and workflow creation.

Take the first step on the AI-native telco journey with Cerillion at DTW24 – Ignite later this month – get a first-hand look at our GenAI-powered BSS/OSS platform for yourself, and see our CEO, Louis Hall, on stage in a key panel discussion.

The migration from the copper phone network in the UK faces another setback as BT has delayed the switch-off until 2027. What is driving the delay, and why is the move to fibre proving to be more complicated?

In a world first, Telefónica is moving its core network to a public cloud, and taking one million 5G subscribers in Germany with it. What does cloudification mean for its customers, and for other telcos still clinging to physical infrastructure?

Business broadband customers aren’t currently entitled to automatic compensation in the event of outages costing them, but one company is now hoping to change that.

The FCC now requires service providers in the US to slap “nutrition labels” on their fixed and wireless plans to stop customers gorging themselves on bad broadband. Will this move create a healthy market for customers, or leave a bad taste?

Telcos are increasingly looking to AI and LLM-powered solutions to improve their current offerings and implement new, cutting-edge services. What will the AI-focused telco of the not-too-distant future look like?

Another year, another MWC. Cerillion’s Product Director, Brian Coombs, looks back on the highs and lows of 2024’s event, doling out his awards for the best in telecoms and connectivity tech for this year.

At the end of this month, Namibia will introduce mandatory SIM card registration, joining hundreds of other countries in tying users’ SIM cards with their personal data. What’s the reasoning behind this rule, and should customers keep their (SIM) cards close to their chests instead?

Cerillion has been attending MWC for well over 20 years now – so long in fact, we’ve forgotten what the experience can be like for a newcomer to the world’s biggest annual telecoms trade show. We asked Tafsia Shikdar, Presales Consultant at Cerillion, for the verdict on her first MWC.

A product catalogue designed for swift discovery removes friction from sales and supports growth for both new and existing customers. As part of his series on the digital customer experience, Tiago Lopes considers how to continue the digital journey with a finely-tuned product catalogue and value-added non-telco products.

Cerillion returns to Barcelona once again for MWC24, the biggest event in this year’s telecoms industry calendar – be sure to join us there to discuss all your BSS/OSS challenges and to see our latest GenAI product demos!

Partnering with a vendor opens up your business to new collaborative opportunities, but also brings new risks to the integrity of your organisation. When choosing a new supplier, what must companies do to ensure their networks and BSS/OSS remain secure and their reputations intact?

The market for CPaaS services is anticipated to grow to nearly $30 billion worldwide by 2026. Shashank Singh considers what’s driving this growth, and the benefits and challenges faced by CPaaS providers.

The MVNO market in South-East Asia is primed for growth, with new entrants set to provide consumers with greater freedom of choice. Shashank Singh investigates the imminent arrival of MVNOs in Thailand and looks at the challenges they must overcome to be successful.

In modern enterprise software, agility is king. Leonardo Hodgson explores the process of API-first design, and how it is bringing integrated solutions to market faster.

In his latest article in a series on creating compelling customer experiences, Tiago Lopes explores the aspect of customer communications, and looks at how to keep your outbound correspondence and inbound channels engaging and informative without becoming overwhelming.

Ofcom is forcing UK telecoms companies to clearly promote mid-contract inflation-linked price rises. Is this the end of “confusing” plan changes, or do consumers still face increasing bills for connectivity?

Creating engaging digital platforms that keep customers coming back is not without its difficulties. In the second blog of a new series, Tiago Lopes asks: what can CSPs do to make crafting these experiences easier?

Shell Energy is the latest firm to fall foul of the UK’s Ofcom regulations for not informing out-of-contract customers of better tariffs. Why have they come under fire, and what can other telcos learn from their mistakes?

From cost-saving strategies to challenges in customer experience, the telecoms industry is adapting to a world driven by social media and digital commerce. Are CSPs equipped to meet the demands of this new era? In the first blog of a new series, Tiago Lopes examines the changing digital landscape and explores strategies for delivering exceptional customer experiences.

We talk self-service, innovation and changing customer expectations with Tiago Lopes, Cerillion’s newest Product Manager.

Even the best enterprise software can be hampered by poor UX, creating a frustrating experience for employees and customers alike. Leonardo Hodgson digs into the importance of the B2B user experience and looks at how Cerillion is addressing the challenge of enterprise UX.

The latest Cerillion Customer Forum offered our clients a look-ahead to features of upcoming product releases, plus some great debates and discussions. We look back at two days of telecoms talk and crystal conquering in London.

T-Mobile are forcibly moving customers onto newer, more expensive mobile plans – just don’t call it a price rise. Why is America’s noble “uncarrier” resorting to devilish tricks and weasel words to justify price rises?