Business-oriented product catalogue
Revenue Manager provides a business-oriented solution for managing the multitude of sophisticated products required today. Any type of service can be defined and sold as a product, including voice and data access, value added services and content, physical devices, and other complementary items such as itemised billing or phone insurance.
Products are combined with tariffs and discounts to build packages for sale to residential and business customers, supporting targeted marketing campaigns.
Revenue Manager provides total flexibility in the creation and maintenance of tariff plans. Time, distance, origin, destination, location, volume, content type or any other attribute can be used as a basis for tariffs to match exactly the needs of each market segment. Using a sophisticated GUI authorised users can create new tariffs from first principles, by cloning and reconfiguring existing plans or using the bulk tariff loader to upload data from Excel worksheets. Once established, tariff changes are version controlled, allowing CSPs to respond to competitive influences in a timely and controlled manner.
Revenue Manager delivers complete billing flexibility at every level of the account hierarchy. The solution provides a range of features, including rolled up and multi-party billing, flexible bill formatting by market segment, and support for multiple languages.
Revenue Manager can generate a variety of different types of invoice, including:
• Initial bill – to cover connection fees
• Periodic bills – for usage and subscription
• Final bill – when an account is terminated
• Ad hoc bill – to cover any special circumstances
• Prepaid statements – usage against prepaid balance
• Mixed bills – including postpaid bills and prepaid statements
Revenue Manager incorporates a powerful rules-based discount engine to enable the rapid creation of new promotions and tailored offers for companies, affinity groups, clubs and other specific groups or individuals. Discounts can be applied at the point-of-sale, during rating, or at billing time, and can be based upon any attribute. New discount schemes can be introduced quickly, using either existing discount templates, or an intuitive rules-based language which enables complex discount conditions using logical operators (e.g. AND, OR, NOT).
Revenue Manager supports many types of discount including:
• On a single product or on combinations of products
• On quantity, time or date
• On customer demographic information
• On cell, switch, IP or web address
• On total usage across hierarchies
Revenue Manager provides a complete system for roaming partner management, CDR rating, billing and management of visiting roamers on your network. You might only offer prepaid services to your own domestic customers, however visiting roamers can be a valuable source of additional revenue. Without the need for installing a separate retail billing system, Revenue Manager provides a complete and self-contained solution, which can be used with or without a clearing house according to your chosen roaming strategy.
Revenue Manager is fully equipped to manage the sophisticated business models associated with next generation data and content services. Individual events can trigger a number of separate transactions for each member of the value chain. For example, debiting the consumer account, crediting a content partner account, and debits to any sponsor / advertiser account. Each transaction can be calculated using a flexible combination of flat rates, percentage commissions and other charges.
Financial control and auditing
Revenue Manager provides a range of tools to support the financial management of customers and accounts. This includes a centralised transactions ledger which details all financial transactions and is used to update external General Ledger systems, a Cash Ledger for over the counter transactions, and a range of standard management reports for day-to-day financial control. CSRs also have online access to account balances which provide an immediate view of the liability of any account and support decision making during routine customer service activities.
Revenue Manager provides a comprehensive suite of tools to accept payments and recover outstanding debt, including automated collections and dunning procedures. The system supports deposits, part-payment, over-payment, and advance payments, as well as budget payment plans and calculating late payment interest. Online viewing of payment allocation provides an accurate view of outstanding debt and revenues received, and incentives can be offered to encourage take-up of automated payment methods.
Revenue Manager provides financial staff with a suite of tools to recover debt and help manage the financial exposure associated with high risk customers. Each customer is allocated a credit profile that defines their collection plan and an un-billed credit limit. Credit ratings are updated dynamically based on invoice payment patterns and previous collection actions, resulting in more aggressive or more lenient actions according to the assessed risk.
Revenue assurance and auditing
Revenue Manager provides a full audit trail of changes made to products, discounts and tariffs – including dates, times and usernames responsible for the changes. It also supports a complete reject handling process allowing error correction and recycling to ensure all billable traffic is processed. Revenue Manager produces a set of control reports and is equipped with a Business Objects “universe”, enabling flexible reporting through the industry standard reporting tool.
Revenue Manager supports multiple tax schemes to calculate taxation under different geographic rules or according to the customer type, for example residential, corporate or government clients. Within each tax scheme Revenue Manager can model specific tax regimes for each product or service type. A tax regime can also be zero-rated and tax exempt.