Summary
GO’s relationship with Cerillion goes back to 2001, when Cerillion was selected to implement a new fixed-line CRM & Billing solution to replace GO’s (then known as Maltacom) existing Girafe system. The two companies have continued a close working relationship ever since, with GO also choosing the Cerillion Interconnect Manager system to manage all their interconnect agreements. GO has in excess of 160,000 residential subscribers and over 40,000 business customers.

Challenges
As the leading provider of telecommunications and related services on the Maltese Islands, GO has always prided itself on innovation and was one of the first operators in the world to provide national ADSL coverage.

Key challenges for the business support systems included:

• Threshold-based billing
• Sophisticated discounting and incentives
• Online self-service and electronic billing
• Fully integrated workflow for order management and provisioning
• Accurate and efficient interconnect accounting

Cerillion Solution
The solution at Maltacom is made up of the following components in the pre-integrated Cerillion suite, deployed on an HP/Oracle platform:

• Revenue Manager
• CRM Plus
• Web Self-Care
• Interconnect Manager

Results
Cerillion and GO have continued a very close working relationship, with GO undertaking regular upgrades to the CRM & Billing and Interconnect systems since the initial implementations in 2001. System upgrades have introduced many new product features and helped GO to enhance their operational procedures and improve efficiency.

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