Summary
Jersey Telecom
has been working
closely with
Cerillion Technologies
to support
the telecoms
needs of consumers
and businesses
in the Channel
Islands since
1992. A relatively
wealthy population
and being renowned
for offshore
businesses
particularly
in the finance
sector, means
that Jersey
Telecom must
provide a first-class
customer experience
and a leading
edge set of
services to
a very demanding
customer base.
The close co-operation
with Cerillion
has provided
Jersey Telecom
with a fully
convergent
CRM & Billing
solution for
more than 80,000
customers and
supporting
a comprehensive
array of fixed,
mobile and
convergent
services.
Challenges
Originally
the sole operator,
Jersey Telecom
now operates
in a highly
competitive
market in Jersey
through the
arrival of
2 new mobile
operators,
and has also
expanded to
provide a full
set of mobile
services on
neighbouring
Guernsey, under
the Wave Telecom
brand.
Key challenges
for the business
support systems
included:
- Managing
a broad range
of Fixed, GSM,
GPRS, 3G, ADSL,
ISDN and Leased
line services
through a single
CRM & Billing
solution
- Support
the operation
of Jersey Telecom
retail shops
- Fully
integrated
workflow for
order management,
provisioning
and collections
- Efficient
interconnect
partner management
- Managing
operations
for both Jersey
and Guernsey
on the same
system
Cerillion
Solution
The solution
at Jersey Telecom
is made up
of the following
components
in the pre-integrated
Cerillion suite,
deployed on
an HP/Oracle
platform:
Results
Since the first
system was
installed in
1992, Jersey
Telecom has
undertaken
regular upgrades
to the Cerillion
system, introducing
many new features
and continually
improving their
operational
procedures.
Bob Lawrence,
Chief Executive
of Jersey Telecoms: “The
strength of
Cerillion lies
in the number
of business
areas that
are covered
by the standard
product. For
operators that
cannot afford
to pay or wait
for solutions
that involve
integrating
separate billing,
customer care,
payments, collections
and workflow
management
systems, Cerillion
Technologies
offers a fast,
efficient,
and cost effective
alternative”.
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