Summary
Manx
Telecom, a
wholly owned
subsidiary
of O2 and part
of the Telefonica
group, operates
on the Isle
of Man and
is renowned
throughout
the telecoms
industry as
a pioneer of
new technology.
In 2001, they
launched Europe’s
first commercial
UMTS (3G) services
and in 2005
were the first
operator in
the World to
go live with
a High Speed
Downlink Packet
Access (HSDPA)
network. Throughout
this time,
Cerillion has
worked in close
partnership
with Manx Telecom,
providing them
with a complete
CRM & Billing
solution as
they have pioneered
not just new
network technology,
but the business
models and
pricing schemes
these services
require.
Challenges
At the leading
edge of new
technology,
Manx Telecom
required a
system that
would support
any kind of
network and
service, and
a vendor who
could work
closely with
them as their
requirements
continued to
evolve.
Key challenges
for the business
support systems
included:
- Convergent
billing of
fixed (Voice,
ISDN, ADSL)
and mobile
(GSM, GPRS,
3G, HSDPA)
services in
a single system
- Flexible
event-based
rating and
management
of content
services
- Efficient
interconnect
partner management
Cerillion
Solution
The solution
deployed at
Manx Telecom
is made up
of the following
components
in the pre-integrated
Cerillion suite,
deployed on
an HP/Oracle
platform:
Results
Manx Telecom
has undertaken
regular upgrades
to the Cerillion
software since
the initial
implementation
and UMTS and
HSDPA rollouts.
These pioneering
projects for
Manx Telecom
have also put
Cerillion at
the forefront
of the billing
industry – Cerillion
being the first
vendor to support
GSM, 3G and
Fixed line
services through
a single convergent
system.
In 2006,
this went one
step further,
when Cerillion
helped Manx
Telecom become
the first combined
fixed and mobile
telecommunications
company in
the world to
gain BABT approval
for its billing – the
standard recognised
worldwide which
gives customers
an assurance
of accuracy
in billing
and pricing
for telecommunications
products and
services.
Manx Telecom’s
Managing Director,
Chris Hall
comments: “I
actually view
Cerillion as
a partner,
not a supplier.
I know lots
of people aspire
to partnership
with their
clients. But
I think for
me, of all
my suppliers
Cerillion are
one of the
few who have
actually achieved
it.”
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