Summary
Tele2 is Europe's
leading alternative
telecoms operator
and its mission
is to provide
cheap and simple
telecoms for
everyone in
Europe. The
company has
31 million
customers in
22 countries
and offers
fixed and mobile
telephony,
broadband,
data network
services, cable
TV and content
services. Starting
in 1996, Cerillion
has now deployed
its CRM & Billing
solution for
Tele2’s
operations
in Estonia,
Latvia, Lithuania
and most recently
for Croatia.
Challenges
Tele2 always
strives to
offer the market's
best prices,
and this means
offering a
very efficient
service to
minimise cost
of operations.
Key challenges
for the business
support systems
included:
- Low
cost of billing
operations
- Convergent
billing of
fixed and mobile
services
- Multiple
countries run
from a single
data centre
- The
risks of changing
systems had
to be minimised
Cerillion
Solution
Cerillion’s
solution for
Tele2 is made
up of the following
components
in the pre-integrated
Cerillion suite,
deployed on
an IBM/Oracle
platform:
Results
By standardising
on the Cerillion
system across
all four sites,
Tele2 have
built up a
core team of
product experts
which has resulted
in more efficient
system operations,
and rapid system
deployment
and upgrades.
Working to
tight project
deadlines in
Croatia, the
Cerillion system
was live within
three months,
including migrating
customer data
from Tele2’s
existing outsourced
solution.
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