Summary
TELE
Greenland A/S
is the nationwide
Greenland Telecommunications
Company owned
by the Greenland
Home Rule Government
and providing
a wide range
of high-tech
telecommunications
services. Cerillion
provides TELE
Greenland with
a complete
CRM & Billing
solution for
a broad range
of fixed, mobile
and IP-based
services.
Challenges
The extreme
nature of the
geography in
Greenland means
there is a
high cost in
providing telecommunications
services to
the widespread
population.
Keeping these
costs to a
minimum and
maximising
operational
efficiency
and customer
responsiveness
are essential.
Key challenges
for the business
support systems
included:
- Integrated
workflow, supporting
a wide range
of complex
services
- Support
national roaming
- Automated
credit control
- Web-based
self-service
Cerillion
Solution
Cerillion’s
solution for
TELE Greenland
is made up
of the following
components
in the pre-integrated
Cerillion suite,
deployed on
an IBM/Oracle
platform:
Results
Commenting
on the Cerillion
implementation,
Finn Knudsen,
IT Manager
at TELE Greenland
said: “After
extensive research
TELE Greenland
selected the
Cerillion solution
to provide
Customer Care
and Billing
for all of
TELE Greenland’s
diverse services.
The solution
demonstrated
flexibility
in being able
to cope with
a diverse range
of services,
whilst the
products breadth
of functionality
meant a minimum
amount of integration
was required.”
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