Convergent CRM, Billing and Carrier Management specialist, Cerillion Technologies, has signed a contract with Maltacom for the implementation of a new CRM and Billing system. The Cerillion CRM and Event Based Billing system will be deployed to support Maltacom’s fixed wire subscribers. It is also being considered for use in Maltacom’s interactive television project and to improve the facilities offered by some of Maltacom’s subsidiary companies.
Said Maltacom Chairman, Mr Maurice Zarb Adami:The investment will give us the flexibility that we need to continue to meet our customers’ requirements with speed and efficiency.
Mr Zarb Adami also commented that the system would lead to improved customer service, more products and services, discount schemes, additional payment methods and web based services.Louis Hall, Managing Director, Cerillion Technologies, commented:
Although Malta is a relatively small country, it has a sophisticated telecom infrastructure and a demanding customer base. Our products advanced tariffing and discounting features will help Maltacom to stay ahead in an increasingly competitive market. Cerillion was selected following the completion of an intensive and highly professional selection and due diligence process by Maltacom.
The contract was pursued by a number of the leading billing vendors in the world market today.
Stephen Muscat, the CEO of Maltacom, said that within one month of the publication of a public call for the billing and customer care system, Maltacom had received 11 offers from interested vendors. It took two months to carry out the adjudicating process to select the successful firm. Mr Muscat also commented that the modern billing process was far more complex than just ensuring that customers paid for their services. The data gained from the system would be used in customer relationship management and marketing applications.
Said Cerillion Technologies Business Development Director, Guy O’Connor: We are delighted to have been awarded the chance to work with Maltacom on such an important project. To have been selected from such a range of vendors is clearly an endorsement of our evolutionary, long term, approach.
About Cerillion Technologies:
Based in Central London, Cerillion provides convergent Telecoms Customer Care and Billing Solutions to fixed, mobile, IP and convergent operators worldwide. Cerillion Technologies was formed in October 1999 through the Management Buyout of the Frost Customer Care and Billing division of Logica, which has been supporting operators needs since 1992.
The Cerillion CRM & Billing solution provides operators and service providers with a flexible end-to-end solution, to their customer care and billing needs, along with operational support functionality such as workflow management, Web Care and mediation. In addition, Cerillion supports IP and content based billing as well as third generation technologies such as GPRS and UMTS.
In April 2001 Cerillion Technologies also acquired the Interconnect and Carrier Management software product division of CACI Ltd. The product, Cerillion IBAS, not only manages Interconnect billing but also uses near real time data to help companies to get the best possible relationships with their partners.
Cerillion works closely with technology partners such as Xacct to ensure clients are delivered the broadest functionality within one pre-integrated solution. In addition partners such as Logica provide integration and implementation strength.
For further information please contact:
Dominic Smith: +44 207 927 6000. dominic.smith@cerillion.com
Cerillion Technologies, 15 Adeline Place, London WC1B 3AJ
