Cerillion

Convergent Customer Care and Billing specialist, Cerillion Technologies, has won a contract to provide customer care and billing to national UK communications service provider IMS Telecom. The deployment coincides with the implementation of IMS Group’s national IN network, a major project which will place the group as a significant telecom carrier in the UK.

IMS Group specialises in the provision of telecommunication services ranging from call centre based response handling through to business and residential mobile and fixed telecom services.

IMS Marketing Director Andrew Scott said,The capabilities of the Cerillion solution will provide us with significant marketing advantages in the more precise segmentation, targeting and communication to customers, and the ability to add exciting interfaces such as an extranet capability for billing information. Our focus across all group divisions has been our Customer Relationship Management which will be facilitated in our telecom business with the implementation of the Cerillion

IMS Director of IT, Paul Skinner said, Following a detailed study of available Customer Care and Billing solutions we appointed Cerillion Technologies, based on the system breadth, flexibility and functionality.

The new network will allow IMS to have greater control and flexibility over the type of services that it can offer to its customers. The Cerillion ™ customer care and billing system will deliver the ability to manage and bill for these new services as well as IMS ’s existing services. These will include a mix of number translation, Freefone, premium rate and mixed third party billed services.

Cerillion ™ will allow IMS to have greater flexibility in the management of special packages for individual corporate customers. It will also deliver a fully embedded workflow management system to ensure prompt and efficient customer care to IMS customers. This will include 24 hour a day service through on line web based self care.

Said Guy O’Connor, Cerillion Technologies Business Development Director: “IMS has developed a strong reputation for innovation in telecommunication services. This new initiative will ensure their further success in this dynamic and ever changing market place. We are delighted to be able to help them to achieve the combination of flexibility and control that will be vital for the future.”

About Cerillion Technologies:

Based in Central London, Cerillion provides convergent Telecoms Customer Care and Billing Solutions to fixed, mobile, IP and convergent operators worldwide. Cerillion was formed in October 1999 through the Management Buyout of the Frost Customer Care and Billing division of Logica, which has been supporting operators’ needs since 1992.

The Cerillion solution provides operators and service providers with a flexible end-to-end solution, to their customer care and billing needs, along with operational support functionality such as workflow management, Web Care and mediation. In addition, Cerillion supports IP and content based billing as well as third generation technologies such as GPRS and UMTS.

Cerillion works closely with technology partners such as XACCT to ensure clients are delivered the broadest functionality within one pre-integrated solution. In addition partners such as Logica provide integration and implementation strength.

About IMS:

IMS Group specialises in the provision of telecommunication services, raging from call centre based response handling through to business and residential, mobile and fixed line telecom services. Formed following a management buyout in 1992 the group has grown organically and through strategic acquisitions. IMS was successfully floated on the London Stock Exchange in 1997. Following the de-merger of Teamtalk.com in April 2000, the Group now comprises two divisions:

IMS Response
Provides bespoke high volume automated and live call handling services, responding to over 50 million calls per annum on behalf of corporate clients and major media organisations. The automated response system is capable of fully interacting with the caller to provide information and collect data, as well as providing the capability for call re-routing. The division’s live call centre also has web and e-commerce capabilities enabling clients to link e-commerce web sites with either the live call centre operators or alternatively the computerised call handling system.

IMS Telecom

Provides medium and large sized enterprises with a comprehensive range of integrated telephony services including mobile phones, chargecards, and fixed line discounted telephone calls. IMS Telecom is a licensed service provider for BT Cellnet and is a major reseller of air time for Energis, Kingston Communications and Norweb Telecom. The implementation of a telecommunications intelligent network in Summer 2001 will place the IMS Telecom division as a key carrier within the UK.

For further information please contact:

Robin Burton: +44 207 927 6000. robin.burton@cerillion.com
Cerillion Technologies, 15 Adeline Place, London WC1B 3AJ