Cerillion Service Manager provides a complete closed-loop service fulfilment solution, which enables efficient network resource utilisation and turns new service capabilities into new revenue streams, fast. Combining service order management and provisioning with an integrated network inventory and comprehensive product catalogue, Service Manager provides the power to reduce time-to-market for new services and deliver improved levels of customer satisfaction and loyalty.

Service Manager delivers key business benefits: 

• Reduced time-to-market for new services
  
  Service Manager quickly turns new network and application capabilities into new revenue streams. From network resource management and service creation, to product catalogue and service order management, it provides a complete closed-loop service fulfilment solution for the new generation of telecoms services. The intuitive product catalogue enables new services to be developed rapidly by assembling proven service components, reducing provisioning errors on complex products and bringing down time-to-market considerably.
• Increased operational efficiency
  
  As the industry evolves towards all-IP networks, managing an ever-increasing product and service portfolio is becoming a huge burden on operator resources. If launching a new service means deploying new systems or extensive customisation to the existing OSS, then the cost of delivery may invalidate the whole business case for each new service. Service Manager helps address this challenge by reducing the amount of customisation required to launch new services, and providing a fully integrated solution which avoids users having to switch between multiple systems to complete a customer order.
• Improved customer services
  
  Service Manager helps boost customer satisfaction and stave off churn by ensuring service integrity throughout the fulfilment lifecycle. Embedded workflow management controls the entire fulfilment process, linking together automated actions and manual activities based on business rules and time dependencies to ensure that promises to customers are kept. The integrated network inventory means that commercial services are based on real network capabilities, and customers are presented with the nearest alternative if their first choice of service is unavailable.