The solution is built upon a user configurable workflow management engine, which is embedded into all the key Cerillion modules. This manages the sequencing of events and required actions in order to fulfil key Cable business processes such as scheduling engineer visits and provisioning to the set-top box (STB) or cable modem. Cerillion also supports both address-centric and customer-centric management of Cable services, including flexible tariffing across multiple outlets in the home or business, as well as managing the corresponding equipment inventory of set-top boxes and modems.

Open APIs make it easy to integrate Cerillion with external systems, with many interfaces already existing and proven in customer installations. Typical interfaces include for Network Switches, General Ledger / ERP systems, Computer Telephony Integration (CTI), Credit Checking, Banks and for Credit Card authorisations.

Cable / MSO solution components: