The solution is built upon a user configurable workflow management engine, which is embedded into all the key Cerillion modules. This manages the sequencing of events & required actions in order to fulfil key business processes such as collections and order management. Workflow management ensures that work is carried out efficiently, quickly and precisely, and is vital for fixed-line services where multiple steps might be needed to provision certain services or where external organisations might be involved.

Open APIs make it easy to integrate Cerillion with external systems, with many interfaces already existing and proven in customer installations. Typical interfaces include for Network Switches and Intelligent Network / Application Platforms, General Ledger / ERP systems, Computer Telephony Integration (CTI), Credit Checking, Banks and for Credit Card authorisations.

Fixed solution components:

• Cerillion Revenue Manager – Convergent, real-time rating and billing solution
• Cerillion CRM Plus – Comprehensive CRM solution that integrates all aspects of the customer relationship lifecycle for communications providers
• Cerillion Service Manager – Closed-loop service fulfilment solution including line plant management and network inventory
• Cerillion Mediator Plus – Convergent (online and offline) mediation solution
• Cerillion Web Self-Care – 24x7 self-service account management from any standard browser
• Cerillion Output Streamer – Flexible document fulfilment and archiving
• Cerillion Information Manager – Integrated query, reporting and analysis tools
• Cerillion Interconnect Manager – Interconnect billing and settlement solution