Implementation
Cerillion have an enviable track record with a 100%
success rate of project delivery. The foundation
for this success is the Cerillion Implementation
Methodology, which is built on a heritage of Systems
Integration projects tempered with pragmatism based
on experience of successful Customer Care and Billing
System implementations.
One of the major critical success factors in any
implementation is maximising understanding between
Cerillion and our Clients. To be successful this
is maintained throughout the project lifecycle through
frequent reviews and open, honest communications.
Success is therefore linked not only to a structured
project approach, but also detailed workshops with
Clients early in the project to maximise mutual understanding.
Initial workshops focus on requirements analysis,
infrastructure and installation analysis, migration
strategy (if applicable), configuration and interface
details, with all the information collated into a
number of detailed plans and requirements documents
which drive the overall implementation.
Migration
Cerillion have a wealth of experience in migration
projects having migrated more than 2m subscribers
from 12 different systems in 15 projects – including
straight system replacements, and converging from
multiple separate systems into a single Cerillion
solution. This experience has enabled us to build
up a robust set of tools and processes to manage
this mission critical service.
Our proven methodology tackles all major migration
challenges including business processes and staff
training, systems integration, and of course the
data migration itself. We also provide a number of
cutover strategies from phased migration right the
way through to big-bang migration, with checkpoints
and fallback strategies at each stage in the process.
Support & Maintenance
Cerillion are renowned for providing support and
maintenance services of the highest order. These
services are based on standard offerings which can
be tailored to the specific needs of customers on
a case-by-case basis. These offerings normally cover
second & third line support services for Cerillion
products, as well as Help Desk facilities for third
party products.
Support is headquartered alongside the development
teams in London, however second line support can
be provided through a network of regional support
centres if required. Current regional locations include
Florida,
Jersey and
Malta.
Key staff from the support centre are involved during
the implementation phase(s) to ensure continuity
when projects transition to support.
Customers can gain advice and guidance on day-to-day
use of the system through direct access to software
support specialists providing advice on product configuration,
defect correction and new software releases.
Enhanced Support Services
For customers whose business needs require specific
service levels or additional support services, Cerillion
can agree individual Service Level Agreements with
options including:
