Cerillion provides a complete business support solution for convergent communications providers supporting all major business functions and processes from customer level to network level, and from partner facing to internally focussed business facing.

The solution is built upon a user configurable workflow management engine, which is embedded into all the key Cerillion modules. This manages the sequencing of events & required actions in order to fulfil key business processes such as collections and order management. Workflow management ensures that work is carried out efficiently, quickly and precisely, and is vital for fixed-line and 3G mobile services where multiple steps might be needed to provision certain services or where external organisations might be involved.

The solution also delivers all the benefits of prepaid-postpaid convergence for mobile services through close integration with IN prepaid platforms:

• Convergence at the customer and database levels, enabling the same level of service for all customers, with easy transition from prepaid to postpaid and postpaid to prepaid
• Prepaid balances can be viewed, recharged and adjusted by CSRs in real-time
• Call / usage details are accessible for both prepaid and postpaid users on-line through the Web Self-Care module
• Mixed account hierarchies enable services such as “family accounts” – where children have prepaid accounts linked to their parents’ postpaid contracts; parents pay monthly “pocket money” to children as prepaid top-ups; family bills also include statements of prepaid usage and recharges

Open APIs make it easy to integrate Cerillion with external systems, with many interfaces already existing and proven in customer installations. Typical interfaces include for Network Switches and Intelligent Network / Application Platforms, General Ledger / ERP systems, Computer Telephony Integration (CTI), Credit Checking, Banks and Credit Card authorisations.

Cerillion Mediator – provides a complete mediation solution including usage record collection, aggregation, filtering, formatting and distribution to downstream systems such as retail billing and interconnect billing.

Cerillion Revenue Manager – a carrier-grade retail billing solution, including: rating; billing; roaming; accounts receivable; payment handling; number management; directory management; product catalogue

Cerillion Interconnect Manager – a complete interconnect billing and settlement solution, including least cost routing and re-rating

Cerillion CRM Plus – a comprehensive CRM solution that integrates all aspects of the customer relationship lifecycle for communications providers, including: point of sale, order management, customer management, event handling and service level agreements (SLAs), for both postpaid and prepaid subscriptions.

Cerillion Web Self-Care – an optional extension to the CRM Plus module providing 24x7 self-service account management via the Internet or web-enabled mobile device.

Cerillion Information Manager – an optional module in the Cerillion suite, providing integrated query, reporting and analysis tools for ultimate business intelligence.

Cerillion Line Plant - a comprehensive line plant management and network inventory solution