Cerillion provides a complete business support solution for mobile communications providers supporting all major business functions and processes from customer level to network level, and from partner facing to internally focussed business facing.

The Cerillion solution delivers all the benefits of prepaid-postpaid convergence through close integration with IN prepaid platforms:

• Convergence at the customer and database levels, enabling the same level of service for all customers, with easy transition from prepaid to postpaid and postpaid to prepaid
• Prepaid balances can be viewed, recharged and adjusted by CSRs in real-time
• Call / usage details are accessible for both prepaid and postpaid users on-line through the Web Self-Care module
• Mixed account hierarchies enable services such as “family accounts” – where children have prepaid accounts linked to their parents’ postpaid contracts; parents pay monthly “pocket money” to children as prepaid top-ups; family bills also include statements of prepaid usage and recharges

Open APIs make it easy to integrate Cerillion with external systems, with many interfaces already existing and proven in customer installations. Typical interfaces include for Network Switches and Intelligent Network / Application Platforms, General Ledger / ERP systems, Computer Telephony Integration (CTI), Credit Checking, Banks and Credit Card authorisations.

Cerillion Mediator – provides a complete mediation solution including usage record collection, aggregation, filtering, formatting and distribution to downstream systems such as retail billing and interconnect billing.

Cerillion Revenue Manager – a carrier-grade retail billing solution, including: rating; billing; roaming; accounts receivable; payment handling; number management; directory management; product catalogue

Cerillion Interconnect Manager – a complete interconnect billing and settlement solution, including least cost routing and re-rating

Cerillion CRM Plus – a comprehensive CRM solution that integrates all aspects of the customer relationship lifecycle for communications providers, including: point of sale, order management, customer management, event handling and service level agreements (SLAs), for both postpaid and prepaid subscriptions.

Cerillion Web Self-Care – an optional extension to the CRM Plus module providing 24x7 self-service account management via the Internet or web-enabled mobile device.

Cerillion Information Manager – an optional module in the Cerillion suite, providing integrated query, reporting and analysis tools for ultimate business intelligence.