Support Analyst
Location: India
Job Description
We are looking for a Senior Application Support Analyst to perform a variety of tasks. The role involves participation in the complete life cycle of support issues from initial investigation, recreation, SQL scripting for data solutions, testing and liaision with the clients regarding delivery of fixes.
Key tasks include:
- Initial Investigation
- Examining relevant log files stored on Unix server
- Recreating issues on a test system
- Running SQL queries against Oracle database to extract data
- Understanding clients business processes
- Resolving issues e.g.
- Making configuration amendments
- Providing SQL scripts for data amendments
- Writing temporary workaround scripts
- Making code changes
- Testing and delivery of software releases
- Installation of patches
- Writing, executing & documenting test cases
- Delivery of releases to the customer
- Answering technical queries
Competencies/capabilities – technical/professional
- Excellent SQL
- Oracle DBMS
- Unix knowledge
- Experience of developing with atleast on of the following software languages: VB, C, Java, C#, ASP.NET
Education
Educated to degree level or better.