Cerillion Marketing Director Dominic Smith spoke to Teresa Cottam of Omnisperience for their May 2020 podzine, discussing the latest from Cerillion, business model innovation in the telecoms market, and how COVID-19 has taught us that rapid business innovation is possible.
You can listen to Dominic’s interview in full below:
Teresa Cottam is Omnisperience's subject matter expert for customer experience, customer service, customer satisfaction, employee experience and the future workplace. She has over 25 years’ experience in the telecoms and technology markets and is a renowned expert on SME and enterprise telecoms. Teresa also has considerable vertical market expertise which she uses to help B2B service providers understand the needs of different types of customers. Teresa is a judge of the GSMA Global Mobile Awards (GloMo’s) for customer experience and enterprise innovation, and for the UK Cloud awards. Her previous Cerillion guest blog on nanobusinesses can be read here
is a leading independent analyst and advisory firm focused on B2B Telecoms Service Providers, their Vendors and Customers. Our research helps you gain a deep and genuine understanding of your customers’ needs, identifying achievable growth opportunities and winning strategies that address them. Through insight and fresh thinking, we provide honest and fact-based feedback and up-to-date intelligence that transforms results based on realistic expectations and outcomes. Omnisperience experts are acknowledged across the industry as commercially-focused thought leaders, who deliver hard-hitting research, advisory and consulting projects across the value chain. We engage and inspire teams, partners and customers, delivering Value Through Experience.