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customer experience
The B2B Experience Gap: why EX is the new CX, and how to fix “the jalopy of the industry”

The B2B Experience Gap: why EX is the new CX, and how to fix “the jalopy of the industry”

25th February 2022

Cerillion, Telecoms-BSS

5 min read

The B2B Experience Gap: what CSPs can learn from brilliant baristas

The B2B Experience Gap: what CSPs can learn from brilliant baristas

8th February 2022

Cerillion, Telecoms-BSS

5 min read

At your convenience: self-service is revamped and here to stay

At your convenience: self-service is revamped and here to stay

26th November 2021

Telecoms-BSS

4 min read

Delivering a digital experience for the customer of the future

Delivering a digital experience for the customer of the future

1st November 2021

Cerillion, Digital Transformation, Telecoms-BSS

3 min read

New Ofcom regulations: tackling the “loyalty penalty”

New Ofcom regulations: tackling the “loyalty penalty”

8th June 2020

Regulation & Compliance, Telecoms-BSS

2 min read

Is your business ready to maximise the potential of CPQ?

Is your business ready to maximise the potential of CPQ?

20th February 2019

Digital Transformation, Telecoms-BSS

2 min read

Five Subscription Business Trends for 2019

Five Subscription Business Trends for 2019

10th January 2019

Subscriptions

3 min read

A Beginner’s Guide to Subscriptions: Part 3 – Five Common Subscription Billing Mistakes

A Beginner’s Guide to Subscriptions: Part 3 – Five Common Subscription Billing Mistakes

6th June 2018

Subscriptions

3 min read

Harness the power of self-service for your subscription business

Harness the power of self-service for your subscription business

16th November 2017

Subscriptions

3 min read

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