Neos Networks is one of the UK's leading business telecoms providers, offering a wide range of products and integrated solutions including leading edge WAN, Ethernet, Optical and Dark Fibre services through its UK-wide 34,000km network.
Neos Networks brings together the unparalleled expertise of dedicated professionals who combine the technical excellence and innovative approaches required to provide businesses, government organisations and their partners with a superior network that is the cornerstone of the UK’s digital future. With decades of industry knowledge and experience, Neos Networks can be trusted to deliver efficiencies as well as a competitive edge.
As part of its separation from parent company SSE Group, and following additional investment from Infracapital, Neos Networks needed to find the right partner to support its BSS needs as it continues to grow rapidly and focuses on servicing its wholesale, large enterprise and public sector customers. After a competitive selection process, Neos Networks chose Cerillion due to its proven track record in complex implementations where Neos Networks will benefit from the best-in-class solution deployment thanks to the pre-integrated and flexible product suite offered by Cerillion.
“ It is vital we have a trusted partner with a platform that can support not only the products and services we sell today, but also the flexibility and functional headroom to underpin our future growth. The Cerillion platform allows us to hit the ground running with an out of the box solution and we’ve been pleased with how easy it has been to work with Cerillion. ”
Challenges
As a specialist B2B / enterprise telecoms provider, Neos Networks needed to streamline the customer lifecycle, from lead management through to revenue recognition, by migrating and consolidating three disparate systems into one end-to-end solution.
Key BSS/OSS requirements included:
- A proven solution for managing complex B2B / enterprise and wholesale billing relationships
- Flexible product catalogue to enable the rapid launch of new products and services
- Fully integrated lead and opportunity management
- Digital customer journeys and automated on-net provisioning
- Open APIs to enable easy integration with Neos Networks’ digital portal
- Comprehensive analytics and reporting capabilities
- Agile project delivery and private cloud deployment
Results
Having successfully migrated from three independent systems into one unified Cerillion platform, Neos Networks is already reaping the benefits of streamlined sales, end-to-end order integrity and real-time visibility of its KPIs. Moreover, the integration of Cerillion with Neos Networks’ own LIVEQUOTE portal ensures a seamless digital customer experience to automate the entire sales and fulfilment process for its customers.
Deployed as a private cloud SaaS solution, Cerillion’s pre-integrated product suite and service catalogues proved key to the agile project delivery, with end-to-end, highly configurable business processes that work out of the box allowing Neos Networks to start with real software from day one.
“The BSS project with Cerillion has been transformational for our business in enabling us to start eliminating manual inefficiencies with the ambition of reducing our ordering processes.
The new pre-integrated system avoids data replication issues and has allowed us to begin automating the end-to-end customer journey, moving us towards the utopia of zero-touch provisioning for all our on-net services. Furthermore, by bringing our billing in-house, we are able to deliver a more flexible service to our customers, with a much greater level of control and management reporting.
The successful delivery of this complex BSS transformation project is a fantastic achievement by Cerillion and the team here at Neos Networks. “The new BSS platform is already providing us with significant operational savings and process efficiencies. In Cerillion we have found a trusted partner with whom we can continue to innovate and grow our business.”
Clive Hurley, Director of D
elivery
Neos Networks
Since go live, Cerillion and Neos Networks have also completed real-world certification of the TM Forum Open APIs deployed in the solution, with conformance achieved for TMF663 Sales Management and TMF699 Shopping Cart Management.
Customer Interview