Cerillion Skyline includes a complete and flexible Self Service portal for offering a range of online self-care features to your customers.
Self Service is delivered as a responsive web design application which automatically adapts to the size and orientation of the user’s device, helping you to deliver an online account management presence, 24 hours a day, seven days a week, on any web-enabled device. It can be easily customised and integrated with your existing web portal, complementing call centre services and improving the overall customer experience.
Customers can maintain all details of their Account, including updating contact information, as well as viewing, downloading and paying bills
Self Service provides an online interface to manage account payment methods allowing your customers to setup, view and update their card or bank details
Customers can monitor their subscriptions, charges, balances and overall spend, as well as update their subscription renewal options
Define your Self Service domain address and access method between customer Login or SSO
Instantly apply and see your logo, favicon, text, colours, trademarks and links
Configure which pages, options and actions should be available for your end-customers
Setup your Analytics Tracking ID to monitor the web traffic on your company Self Service pages
Rich functionality to support both simple and complex product offerings, including prorated charges, sales amendable pricing, configurable free trials, fixed term and minimum term contracts with automatic early termination charges.
The catalogue can be populated and maintained through the intuitive online user interface, or using the comprehensive REST APIs and XML import tool.
We’d love to help you with your Subscription Billing challenges
We would also love to send you relevant news and information about our products and services by email. We will always treat your personal details with care and will never sell or share them with other companies. You can choose which mailing list(s) to join and can opt-out at any time.