• Quick access to all information for customer service or operational maintenance

  • Manage every stage of the customer subscription lifecycle

  • Sell multiple subscriptions and add-ons per customer

  • Acquire customers via multiple channels

  • Improve customer retention with automated communications

  • Flexible account hierarchies to manage families, SMEs and large corporate structures

  • Complete subscription management 


    Through the system's native search engine, users can quickly access the appropriate customer, subscription or financial records with drill down access to detailed information.

    Skyline manages the complete subscription lifecycle with configurable business rules used to determine the steps required to subscribe, upgrade and downgrade customers.

    It also supports minimum period subscription terms, renewals and evergreen subscriptions with automatic tasks and rules applied for cancellations and modifications within the product's contract term.
     
    Complete subscription management

    Improve customer relationships


    Comprehensive customer communications: Configure automatic email communications for more than 20 different events in the customer lifecycle, including fully customisable email templates.

    Flexible customer hierarchy: Supports the full range of account structures, from a simple one customer / one subscription model for a typical consumer, through to a sophisticated hierarchy of multiple accounts and subscriptions to model and manage complex billing relationships for large multinational organisations.

    Multi-channel sales:  Flexible customer acquisition channels including self-service secure order pages; an intuitive sales portal for active selling through account teams; and comprehensive REST APIs for deep integration with other applications.

     
    Improve customer relationships

    Flexible account model 


    Customise adding one or more contact details to accounts.

    Each contact can be individually configured to receive email notifications and invoices as required.

    Add new fields to record extra information from your customers such as age, gender, or any detail using customer fields.
    Flexible account model

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