Product Page Header Module
Intro text Module
The solution is built upon a user configurable workflow management engine, which is embedded into all the key Cerillion modules. This manages the sequencing of events and required actions in order to fulfil key Cable business processes such as scheduling engineer visits and provisioning to the set-top box (STB) or cable modem.
Cerillion also supports both address-centric and customer -centric management of Cable services, including flexible tariffing across multiple outlets in the home or business, as well as managing the corresponding equipment inventory of set-top boxes and modems.
Open APIs make it easy to integrate Cerillion with external systems, with many interfaces already existing and proven in customer installations. Typical interfaces include for Network Switches, General Ledger / ERP systems, Computer Telephony Integration (CTI), Credit Checking, Banks and for Credit Card authorisations.
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“ Cerillion helps us to deliver a superior customer experience by enabling all customer interactions to take place through one unified user interface. From the initial sale, to booking service appointments, provisioning service and creating the billing record, our CSRs have access to all the tools they need through the single pre-integrated Cerillion solution. ”
A comprehensive CRM solution that integrates all aspects of the customer relationship lifecycle for telecoms services
A complete telecom order management and service fulfilment solution for fixed, mobile, cable and convergent services
A convergent billing and revenue management solution for mobile, fixed, cable and multi-play communication service providers