Digital Transformation is fast becoming a strategic imperative for telecoms businesses. Faced with challenges such as competition from OTT players, declining voice revenues, devalued data bundles, vertically integrated siloes and legacy BSS, the path towards digital transformation is fraught with challenges. Communication Services Providers (CSPs) may have set the wheels in motion many years ago, but nobody has fully embraced and implemented digital transformation initiatives across their organisation.
For CSPs to become Digital Services Providers (DSPs), they have to shed the baggage of traditional business models, support systems and culture. Some of the biggest barriers to digital transformation stem from existing cultural and organisational processes, lack of support from the top leadership and an obfuscated vision.