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The solution is built upon a user configurable workflow management engine, which is embedded into all the key Cerillion modules. This manages the sequencing of events & required actions in order to fulfil key business processes such as collections and order management. Workflow management ensures that work is carried out efficiently, quickly and precisely, and is vital for triple-play and quadruple-play where multiple steps might be needed to provision services like IPTV or Voice over IP (VoIP).
Open APIs make it easy to integrate Cerillion with external systems, with many interfaces already existing and proven in customer installations. Typical interfaces include for Network Switches and Intelligent Network / Application Platforms, General Ledger / ERP systems, Computer Telephony Integration (CTI), Credit Checking, Banks and for Credit Card authorisations.
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“ Cerillion helps us to deliver a superior customer experience by enabling all customer interactions to take place through one unified user interface. From the initial sale, to booking service appointments, provisioning service and creating the billing record, our CSRs have access to all the tools they need through the single pre-integrated Cerillion solution. ”
A comprehensive CRM solution that integrates all aspects of the customer relationship lifecycle for telecoms services
A complete telecom order management and service fulfilment solution for fixed, mobile, cable and convergent services
A convergent billing and revenue management solution for mobile, fixed, cable and multi-play communication service providers