ResMed

Overview

Countries

Australia

Industry

Healthcare

Website

https://www.resmed.com.au

ResMed is a global pioneer in connected health selling products in 140+ countries. Every day and night, millions of people use ResMed's industry-leading products, apps and cloud software to treat and manage sleep apnoea, chronic obstructive pulmonary disease and other respiratory conditions. Its 7,500-member team strives to improve patients' quality of life, reduce the impact of chronic disease and save healthcare costs across the world.

“ With Cerillion, we have been able to innovate our channels, make our products and services more accessible through our network of valued dealers, and most-importantly align with patient buying expectations. ”

Michael Duncan

Michael Duncan

Director of Commercial Operations

Challenges

In Australia, ResMed were preparing to launch a new set of subscription-based services, providing patients with access to the latest sleep related medical products for a convenient and affordable monthly fee.

Key requirements for ResMed included:
  • Flexible subscription contract periods
  • Fully automated billing and payment collection process
  • Adaptable subscription product catalogue
  • Support for a multi-tenanted channel sales model, with segregated data access for resellers and agents
  • Ability to bill multiple subscriptions on a single account
  • White label deployment with fully customisable domain / URL and end-customer communications
  • Payment gateway integration
  • Tailored invoice design
  • End-user self-service portal

Results

Following a thorough evaluation of the Skyline platform, using the Free Trial to validate their business model, ResMed selected Skyline Enterprise Edition to support its subscription management needs in Australia.

For the implementation, ResMed worked closely with Cerillion’s customer success team to configure their products and services and establish the channel sales configuration needed to sign-up a network of dealers as their primary sales channels.

In anticipation of the market evolving, success of ResMed’s business model hinged on implementation speed, nimbleness and flexibility of a subscription billing platform. With Skyline, ResMed successfully launched their subscription services in less than two months:

“Setting Skyline up to execute ResMed Australia’s subscription business model was straight-forward and swift. A large portion of ResMed’s unique business requirements were supported by out-of-box features. The platform’s flexibility and the Cerillion team’s commitment to helping its customers succeed delivered the rest.” 
 
“With Cerillion, we have been able to innovate our channels, make our products and services more accessible through our network of valued dealers, and most-importantly align with patient buying expectations.”
- Michael Duncan, Director of Commercial Operations.

As a result, ResMed has realised additional revenue and customer growth from being able to implement and validate their subscription business model.