Digital BSS and Managed Services
Norlys is Denmark’s largest integrated energy and telecommunications group with approximately 750,000 co-operative shareholders, 1.7 million customer relationships, 3,000 employees and over 100 years of history. With an open fibre network reaching 700,000 addresses, customers can choose Internet products and TV content from among the ten service providers that are part of Norlys' fibre collaboration through OpenNet (another Cerillion customer).
From its roots as a regional electricity company, Norlys has grown steadily and expanded into the communications industry to become a modern energy and telecom group serving both the B2B and B2C markets.
Following an in-depth tender evaluation process, Norlys selected Cerillion for its wholesale and retail BSS due to the comprehensive breadth of its pre-integrated BSS/OSS suite and the ability to support new services through configuration not customisation, enabling Norlys to stay on a standard product path and benefit from regular product upgrades.
As a result of various mergers and acquisitions, Norlys identified the need to standardise its telecom business support systems with a common cross-functional platform to support multiple different brands, as well as common processes to deliver efficiencies across the business.
Key BSS requirements included:
- Proven off-the-shelf product for fibre-based services
- Deliver a fully digital customer experience
- Scalable platform to support future growth
- Support for wholesale and retail business models
- Easy integration through standards-based APIs
- Full-service vendor partner with managed service options