Output Streamer enables documents to be tailored for customer groups or individuals, allowing for the customer’s preferred language, targeted marketing campaigns or specific inserts using optical marks. Invoice design and formatting can be determined according to each customer’s selected payment method, including printing of barcodes for streamlined payment processing. Rules can also be applied to determine the sorting of itemised usage details. The input data stream can also be enriched by external database look-ups to provide additional personalisation data for complex document requirements.
Output Streamer
Personalise your communications with flexible document fulfilment software
Cerillion Output Streamer is a powerful document fulfilment tool, providing flexible design, production and distribution control of invoices and other customer communications.
With the ever-present threat of churn, clear and effective communication can make a real difference to customer satisfaction and, as a result, customer loyalty. Invoices are expected to be much more than “a piece of paper”, and customers would like a choice of delivery methods, including e-mail and internet retrieval, as well as traditional postal services. From initial contracts to periodic invoices and collection letters, every document provides an opportunity to build the customer relationship, and increase customer lifetime value.
Cerillion Output Streamer provides presentation and distribution control over all document output produced from the Cerillion solution. It enables attractive telecom invoice designs and consistent communication across all document types and channels, helping to build Communications Services Provider (CSP) brands and boost customer loyalty. Our document fulfilment tool also brings opportunities to create a more personalised relationship with each customer. Documents may be sent by email, SMS, fax and other distribution methods, allowing each document type to be used as the basis for targeted marketing campaigns and cross-sell or up-sell promotions.
Key Benefits of Cerillion Output Streamer
Build your brand
Complete control over document layout and imagery with a document fulfilment tool that helps deliver a consistent brand image across all forms of customer communication.
Improved customer experience
Tailor your communications to the needs of each market segment and reduce call centre requests through clearly presented customer communications.
Increase ARPU
Easily add campaign messages and marketing inserts into your documentation and invoice designs to drive up-sell and cross-sell opportunities.
Key Features of Cerillion Output Streamer
Document personalisation
Flexible document design
Output Streamer minimises reliance on expensive print houses for document formatting and production. The document fulfilment tool has an easy to use, graphical interface, making training of non-technical users simple. Design changes can then be made quickly in-house, supporting new marketing campaigns and strengthening the company brand across all forms of customer communication.
Multi-channel distribution and archiving
Output Streamer supports document distribution in a wide range of formats and channels, including: PDF, XML, SMS, Email, HTML, ASCII, FAX, HTTP, HTTPS. A single input stream can be used to drive multiple different outputs – for example, a payment reminder could be sent by SMS, Email and printed letter simultaneously. Documents can also be automatically stored in the RePRINT archive, enabling document retrieval and re-distribution on demand. Output Streamer is pre-integrated with Cerillion CRM Plus and Cerillion Self Service, enabling CSRs to recall document images at any time from the desktop, and customers to view bill images online.
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Cerillion Output Streamer FAQs
What is telecom document fulfilment software?
Telecom document fulfilment software enables communications service providers (CSPs) to design, produce, distribute and archive customer documents such as bills, contracts, payment reminders and collection letters.
It transforms data generated by billing and customer management systems into clearly formatted, branded communications. Documents can be personalised for different customers and delivered through channels including email, online self-service, SMS and post.
Cerillion Output Streamer provides centralised control over the design, production and distribution of invoices and other customer communications.
What is bill presentment in telecoms?
Bill presentment is the process of formatting and delivering billing information to a customer in a clear and accessible form. It determines how charges, payments, usage and other account information are organised and displayed on the customer’s bill.
Bills can be presented as printed documents, PDFs, online bill images or other digital formats. The content and layout may also vary according to the customer’s services, language, payment method, market segment or preferred delivery channel.
Cerillion Output Streamer enables CSPs to create personalised telecom bill designs and distribute them across both digital and physical channels.
What is the difference between telecom billing and bill presentment?
A telecom billing system calculates what each customer owes by combining recurring fees, usage charges, one-off charges, discounts, payments and taxes. Bill presentment takes the resulting billing data and turns it into a formatted document that can be delivered to the customer.
Separating these functions allows CSPs to change bill layouts, branding, messaging and delivery methods without changing the underlying billing calculations.
Cerillion Revenue Manager manages billing and associated financial processes, while Cerillion Output Streamer controls the design, production, distribution and archiving of the resulting invoices and other documents.
Can telecom document fulfilment software manage communications other than bills?
Yes. Telecom document fulfilment software can produce and distribute communications throughout the customer lifecycle, including contracts, welcome letters, service notifications, payment reminders, collection letters and marketing messages.
Rules can determine the content, format and delivery channel used for each customer or document type. This enables CSPs to maintain consistent branding while tailoring communications according to factors such as customer segment, language, payment method and service history.
Cerillion Output Streamer is integrated with Cerillion CRM Plus and Cerillion Self Service, allowing customer service representatives to retrieve archived documents and customers to view their bills online.