Delivering on the promise of convergence takes much more than just presenting a multi-service bill to your customers, it means transforming your BSS/OSS systems to deliver a convergent experience at all customer touchpoints and in all back-office processes.
Based on the company's BSS/OSS product suite, Cerillion Unify is a pre-packaged SaaS solution for quad-play CSPs who need to manage the full range of service types, payment methods and business models in a single convergent system. It delivers seamless business processes and a much faster time to value, built on the know-how and experience of more than 70 customer projects worldwide.
Fail fast and succeed quickly, with an intuitive product catalogue that allows you to rapidly build, test and launch new products and packages based on reusable components and templates.
Improve your customer experience through high quality, consistent customer service across all CRM contact channels, including call centre, IVR, dealer outlet and online self-service.
Accelerate sales with an intuitive and fully configurable sales and order management system, including CPQ and comprehensive lead and opportunity management capabilities.
Create new revenue streams from convergent services with a unified charging engine for all customer types, service types and payment methods.
Deliver more choice to your customers through rolled-up and multi-party billing, billing by purchase order and flexible bill formatting by market segment.
Boost customer satisfaction using automated workflow and provisioning to ensure service integrity throughout the fulfilment lifecycle.
Empower your customers with a composable self-service portal for offering a comprehensive range of online sales and self-care features.
Deliver a digital-first customer experience through white-label iOS and Android mobile apps to complement your self-service portal.
Unlock the full value of your customer data through AI/ML and enabling users to easily explore and visualise data in real-time.
Smart cities are set to revolutionise modern urban living, with high-speed networks and fully connected city infrastructure providing the foundation for a more efficient and sustainable way of life. To deliver on this promise requires back-office systems that can not only scale to support millions of connected devices and sensors, but also provide the flexibility to enable new business models that drive innovation for city planners and digital service providers.
With high expectations for 5G private networks and many in the industry pinning their hopes on the enterprise market to offset declining revenue from consumers, CSPs must really up their game in order to take advantage of the B2B opportunity. It's no longer enough to simply negotiate bespoke packages and price plans on a case-by-case basis. To be successful, CSPs need to focus on the B2B customer experience and deliver the same levels of automation and self-service that buyers have come to expect from their consumer services.
To be successful in the digital era, MVNO brands must live and breathe the digital experience not just for their customers, but also in their own business operations, or risk being left behind by their more agile digital-native competitors.
Building a successful subscription business means making tough choices - do you focus on making your service the best it can be or spend precious time issuing invoices and chasing customers for payment? Without an efficient billing process, scaling your business will mean scaling your finance department to keep up with all the manual processing, leading to increased errors, frustrated customers and reduced cash flow.
A quad-play BSS/OSS solution enables communications service providers (CSPs) to manage mobile, fixed-line, broadband and TV services through a unified platform. It supports the business and operational processes needed to create, sell, deliver, charge for and support these services.
By replacing separate systems for different service types, a quad-play BSS/OSS solution can simplify operations, reduce duplication and provide a more consistent experience across customers, services and channels.
Cerillion Unify is a pre-configured and pre-packaged SaaS BSS/OSS solution for quad-play and multi-service CSPs. It provides a unified platform for managing mobile, fixed, broadband, TV and digital services across the complete customer lifecycle.
The solution supports product management, sales, CRM, order management, service fulfilment, charging, billing and self-service, enabling CSPs to manage different services, payment methods and business models within one convergent system. Cerillion Unify is based on the same core software as Cerillion’s wider BSS/OSS Suite.
Cerillion Unify uses exactly the same core software as Cerillion’s BSS/OSS Suite. The difference lies in how that software is configured, packaged and delivered.
Cerillion Unify is pre-configured for the requirements of quad-play and multi-service CSPs, with the relevant modules and business processes brought together in a ready-to-deploy solution. This accelerates implementation and time to value without limiting future flexibility. Customers can add other modules and capabilities from the Cerillion BSS/OSS Suite as their requirements evolve.
Cerillion Unify is designed for CSPs offering multiple communications services to consumers and businesses. It is particularly suited to operators looking to replace separate, service-specific systems with a convergent BSS/OSS platform.
It can support established quad-play providers as well as CSPs expanding into new services, markets or customer segments.
A unified BSS/OSS platform allows CSPs to manage customers, products, services and revenues consistently across multiple lines of business. It reduces the complexity associated with operating and integrating separate systems for mobile, fixed, broadband and TV services.
For CSPs, this can mean simpler operations, a more consistent customer experience, faster product launches and a lower total cost of ownership. A common platform also makes it easier to create convergent packages and introduce new services as the business evolves.
