Dealer Portal is a slick web application for dealers and agents to easily sell telecoms products and services from the CSP’s catalogue. It provides a comprehensive set of features for selling to both new and existing customers, using a familiar shopping basket and checkout model. Dealers can search or browse the sales catalogue with their customers, before signing them up for specially designed packages and offers, as published from Enterprise Product Catalogue. Our Dealer Portal software can also be integrated with external shopfront applications for product browsing and selection as required.
Dealer Portal
Expand your channels with integrated dealer portal software
Cerillion Dealer Portal is a streamlined web application for telecoms dealers and agents, providing decentralised sales and customer services on any standard browser.
Whilst the industry moves towards a digital-first service model, many customers still need or prefer the personal touch of human interaction and a familiar face they can trust in a local store. However, to build successful dealer channels requires more than a network of willing people, it needs the right technology and processes too. A well-designed telecom dealer management system should be intuitive, so users can navigate it without extensive training. It must also integrate seamlessly with the BSS/OSS stack and leverage end-to-end automation to ensure customer commitments are met.
Cerillion Dealer Portal helps CSPs to expand their channels to market by providing a lightweight web application for dealers and agents to sell telecoms services to their customers. From buying simple prepaid SIMs to more complex multi-play packages, our Dealer Portal software guides the user through the checkout process with clear and simple steps and service validations along the way. Pre-integration with the rest of the Cerillion suite ensures automation of business processes, as well as seamless experiences across all customer touchpoints.
Key Benefits of Cerillion Dealer Portal
Increased sales channels
Expand your routes to market with a dealer portal that enables dealers and agents to sell your telecom products and services efficiently.
Improved customer experience
Empower dealers and agents who really know their customers with dealer portal software that provides them with the tools they need to serve their customers better. Support “shop local” initiatives while delivering a seamless and personalised experience.
Lower cost of operations
Reduce operational costs by integrating a telecom dealer management system that minimises reliance on traditional call centres. Automate processes and bring services closer to customers while maintaining full control over dealer operations.
Key Features of Cerillion Dealer Portal
Dealer sales
Dealer account management
Dealer Portal is an easy-to-use dealer management system which makes it easy to manage all customer orders. It includes a versatile search facility to retrieve order or service details, with easy data export for reporting or to calculate expected commission. Dealers can also carry out common customer management tasks such SIM exchanges and creating trouble tickets, with an audit trail of all activities recorded and available to users in CRM Plus.
Dealer service management
Dealers can also carry out common customer management tasks such SIM exchanges and raising Trouble Tickets, with an audit trail of all activities recorded and available to users in CRM Plus:
- SIM Exchanges – allows dealers to perform a SIM swap, based on their available stock. Depending on system configuration, dealers can be restricted to only completing SIM exchanges for their own customers if required.
- Trouble Tickets – enables dealers to raise new tickets on behalf of a customer, as well as viewing and updating existing tickets.
Trusted by leading CSPs worldwide
Discover our product suite
Our pre-integrated BSS/OSS suite is available for modular and end-to-end solution delivery
Browse our resources
Cerillion Dealer Portal FAQs
What is a telecom dealer portal?
A telecom dealer portal is a web-based platform that enables authorised dealers and agents to sell and manage communications services on behalf of a communications service provider (CSP).
Dealers can use the portal to browse available products, register new customers, submit orders and perform permitted customer-service activities. The CSP retains central control over the products, processes and customer information available through the dealer channel.
Cerillion Dealer Portal enables telecom dealers and agents to sell services and support customers through any standard web browser.
What is an indirect sales channel in telecoms?
An indirect sales channel allows a CSP to sell its products and services through third-party dealers, agents, franchises or retail partners rather than solely through its own stores, contact centres and digital channels.
These partners can extend the operator’s reach into additional locations and customer segments while providing local, assisted sales and support. A telecom dealer management system gives them controlled access to the products and processes needed to represent the CSP effectively.
Cerillion Dealer Portal supports indirect sales ranging from prepaid SIMs to complex multi-play packages for new and existing customers.
What is the difference between a dealer portal and a customer self-service portal?
A dealer portal is used by authorised dealers and agents to sell services and assist customers on behalf of a CSP. A customer self-service portal is used directly by customers to purchase services and manage their own accounts.
The two channels may offer some similar capabilities, but they have different users, permissions and workflows. Dealer portals must support assisted sales and controlled access to customer information, while self-service portals are designed around customers completing actions independently.
Cerillion Dealer Portal supports dealer-assisted sales and service, while Cerillion Self Service provides online account management and e-commerce directly to customers.
How does a telecom dealer portal integrate with BSS/OSS systems?
A telecom dealer portal integrates with product catalogue, CRM and order management systems so dealers can access current offers, register customers and submit orders using the CSP’s established business processes.
Product information and eligibility rules can be retrieved from the catalogue, customer and interaction data recorded in CRM, and submitted orders passed into fulfilment. This helps provide consistent products, prices and customer information across dealer, contact-centre and digital channels.
Cerillion Dealer Portal is pre-integrated with the Cerillion BSS/OSS Suite. It uses Enterprise Product Catalogue for published products and offers, CRM Plus for customer information and activity records, and Service Manager to manage order fulfilment.