Managed Services

Managed services in telecoms involve outsourcing the operation and management of key BSS/OSS systems – such as billing, charging, and customer management – to a specialist provider.

Unlike traditional outsourcing models, modern managed services are typically built around a standardised software platform, combining technology and operations into a single, accountable service.

This allows operators to reduce operational overhead while benefiting from continuous updates, scalability, and specialist expertise.

A managed services offering typically provides end-to-end responsibility for running and supporting your BSS/OSS environment, including:

• Billing, charging, and revenue management operations
• System monitoring, maintenance, and performance optimisation
• Configuration of products, tariffs, and pricing models
• Invoice generation and distribution
• Reporting, analytics, and revenue assurance
• Software updates, upgrades, and patch management
• Ongoing technical and operational support

This allows operators to focus on commercial growth rather than day-to-day system management.

Traditional outsourcing models are often built around bespoke systems and resource-heavy service delivery, with a high degree of customisation and long-term complexity.

Cerillion’s Managed Service takes a different approach, combining a standardised BSS/OSS product with a fully managed operational model. This delivers:

• Lower total cost of ownership (TCO)
• Faster deployment and reduced risk
• Regular upgrades and continuous innovation
• A single, accountable partner for both software and operations

The result is a more predictable, scalable, and efficient alternative to traditional outsourcing.

Cerillion’s Managed Service is designed for:

• Telecom operators delivering fixed, mobile, or converged services
• MVNOs and wholesale providers launching or scaling quickly
• CSPs looking to reduce operational complexity and costs
• Organisations adopting subscription-based or multi-service business models

It is particularly valuable for operators that want to accelerate time to market without building large in-house operational teams.

Using a managed services model helps operators:

• Reduce operational costs and internal resource requirements
• Improve system reliability and performance
• Accelerate service launches and product innovation
• Ensure platforms are always up to date with the latest features
• Access specialist expertise without building large in-house teams

The result is a more agile and efficient operating model.

Cerillion provides continuous system monitoring, proactive maintenance, and defined service level agreements (SLAs) to ensure high availability and performance.

Regular updates and platform enhancements are delivered as part of the service, helping operators stay current without disruption.

Yes, the service is designed to scale with your business, supporting growth in subscribers, services, and transaction volumes.

Because it is based on a standardised product platform, scaling can be achieved without the complexity and cost typically associated with bespoke systems.

Cerillion combines its proven BSS/OSS Suite with a fully managed operational model, providing a single, accountable partner for both software and service delivery.

This product-led approach reduces complexity, lowers total cost of ownership, and ensures continuous innovation without the risks associated with heavily customised solutions.