1Global (Truphone)

Truphone (now part of 1Global) was the world’s first truly global wireless carrier, helping people and businesses around the world thrive. Founded in 2006, the company set out to use innovation to drive convenience up and costs down.

The company’s flagship Truphone SIM provided multiple international numbers and a single voicemail service all on one SIM – so keeping in touch is easier than ever before. There was no need to carry multiple handsets or swap SIMs, as the Truphone SIM worked in over 200 countries around the world. And in the Truphone Zone users can talk, text and download just like a local, at local rates. Users could choose from a range of voice, data and text bundles that can work across teams in multiple countries, and contacts in the Zone could reach you on a number that’s local to them, wherever you are in the world.

Truphone was also a pioneer in the mobile VoIP space. It launched the first downloadable mobile VoIP app for Nokia in 2006 and has since been the first on the iPhone, iPod and iPad devices. The Truphone App offered a quick and easy way to stay in touch for less, including free calls and messages to other Truphone App users over Wi-Fi, 3G and 4G, as well as reduced rates to other contacts. And the App displayed how much a call would cost before you made the call.

Following a detailed and competitive tender process, Truphone selected Cerillion as the supplier for its new convergent CRM & Billing solution – a platform that has continued to underpin the service, now as part of 1Global.

Truphone has a simple premise for customers, but under the hood there is enormous complexity - in tariffing, in billing and in operations. We conducted a detailed competitive RFP and Cerillion emerged as the clear winner – it has the scale and strength to handle the complexity of our offering, and the flexibility to help us enter new markets quickly and efficiently.

Colin Windsor
COO/CIO, Truphone

The Challenges

Truphone’s unique multi-country MVNO business model means that great flexibility is required in its business support systems.

Key BSS requirements for Truphone included:

• “One system for the world” - multi-currency and multi-company in one database
• Support multi-IMSI technology allowing local calls and automatic switching to local numbers when travelling
• Single product catalogue to support multi-country business model
• Multi-language billing and customer services
• Management of complex enterprise accounts with sophisticated hierarchies
• Direct and indirect sales
• Fast time-to-market for new services
• Support fast rollout to new countries