Mobile App supports streamlined digital onboarding journeys for new customers, enabling users to self-register directly within the app as part of the purchase and activation process.
Mobile App
Engage your customers with seamless mobile self-service
Cerillion Mobile App is a white-label self-service BSS mobile application for iOS and Android devices.
The smartphone app revolution means that customers now expect to be able to manage all their accounts and services on their mobile devices. From e-commerce purchases and bill payments, to service changes and account queries, mobile app usability is crucial. If your customers can’t self-serve on a mobile app then you’re not just alienating a whole generation of digital natives, you're also missing out on the chance to delight all your customers with the speed and convenience of a digital-first customer experience.
Cerillion's self-service Mobile App provides real-time access to account and service information, including balances and allowances through integration with CCS. It drives user engagement through in-app notifications including spend limits, bill alerts and promotional offers. Users can self-register and onboard within the app, as well as buying top-ups and boosters using a credit card, prepaid credit or loyalty points, changing their package options, managing spend limits and viewing bills and itemised usage. Mobile App offers an easy way for customers to manage their accounts and services on the go, with full operator control over app branding and publishing in the Google Play Store and Apple App Store.
Key Benefits of Cerillion Mobile App
Digital-first customer experience
Improve customer satisfaction through an intuitive self-service account and service management app.
Optimised customer services
Take the strain away from call centre teams by allowing customers to solve common problems themselves.
Increased customer engagement
Drive positive engagement by creating more touchpoints to up-sell and cross-sell new services.
Key Features of Cerillion Mobile App
Customer self-registration
Account management
Mobile App delivers a digital-first account management experience, taking the pressure off your call centre services. Customers can quickly check balances, view itemised usage, buy top-ups or boosters, do balance transfers, pay bills and update their account details, all from the convenience of their mobile device. The self-service app also includes comprehensive user alerts, allowing push notifications for everything from routine billing activities and order statuses to more proactive spend limit notifications and special offers / promotions.
E-Commerce
Mobile App provides an integrated e-commerce engine, allowing sales direct to both new and existing customers natively within the app. Users can easily browse the storefront and buy directly in-app, choosing packages that include mandatory, default and optional products, all controlled by rules specified in a product catalogue (e.g. Cerillion Enterprise Product Catalogue).
Service management
Mobile App makes it easy for customers to manage and personalise their own services, including spend limits, plan renewals and flexible package changes. Users can quickly browse and select optional add-ons and service options through intuitive, rules-driven journeys that clearly present pricing impacts, package changes and available options before checkout. Any additional upfront charges can then be paid directly through the app.
Branding and user experience
As a standard off-the-shelf product, Mobile App comes with a rich set of features which can be switched on or off according to operator preferences. It includes the option to add links out to third-party applications where required, with the look and feel / branding also configurable. Mobile App also includes a handy feature “walkthrough” function to teach users about the main app functions and options.
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Cerillion Mobile App FAQs
What is a telecom self-service mobile app?
A telecom self-service mobile app enables customers to buy and manage communications services from an iOS or Android device. It is also commonly referred to as a telecom self-care app.
Customers can typically use the app to register for services, check balances and allowances, monitor usage, view and pay bills, purchase top-ups or add-ons, change packages and update their account details.
Cerillion Mobile App is a white-label self-service BSS application that gives customers real-time access to their accounts and services.
What is the difference between a telecom self-service mobile app and a self-service portal?
A telecom self-service mobile app is installed on an iOS or Android device and can support mobile-specific capabilities such as push notifications. A self-service portal is accessed through a web browser and uses responsive design to work across desktop computers, tablets and smartphones.
Both can provide similar account, billing, purchasing and service-management functions. CSPs may offer them together to give customers a consistent digital experience across their preferred channels.
Cerillion Mobile App provides the app-based experience, while Cerillion Self Service provides browser-based self-service and e-commerce.
What is a white-label telecom mobile app?
A white-label telecom mobile app is a ready-made application that a CSP can configure and offer to customers under its own brand.
The operator can apply its own name, visual identity and content while selecting the features appropriate for its services and customer journeys. This avoids the need to build and maintain an entirely bespoke mobile application while still providing a branded customer experience.
Cerillion Mobile App is an off-the-shelf white-label product with configurable branding and functionality. CSPs retain control over how the app is branded and published through the Apple App Store and Google Play Store.
How does a telecom self-service app integrate with BSS/OSS systems?
A telecom self-service app connects to BSS/OSS systems to give customers real-time access to the information and processes needed to manage their services.
For example, it can retrieve customer and account information from CRM, present products and prices from the product catalogue, display balances and allowances from the charging system, show bills and payments from the billing platform, and submit purchases or service changes for fulfilment.
Cerillion Mobile App is pre-integrated with the Cerillion BSS/OSS Suite, providing a consistent flow of information across digital sales, account management, charging, billing and service management.