High costs of customer acquisition and a shrinking market for completely new subscribers dictate that building loyalty amongst existing customers is now paramount. Back office business support systems contain a wealth of data about user behaviour, preferences, profiles and operational processes. Smart Communications Services Providers (CSPs) who can use this information to take intelligent action will be the winners in the race to reduce churn and maximise revenues from their existing customer base.




Cerillion Information Manager is the means to analyse the Cerillion databases and other integrated systems. It includes a suite of standard business reports and a set of custom reporting tools, enabling sophisticated data analysis to support CRM initiatives, targeted outbound marketing and revenue assurance programmes. Moreover, these can be scheduled to run automatically and be published directly to relevant recipients.

Intro

Maximise your revenue opportunities

Maximise your revenue opportunities

Maximise your revenue opportunities

Analyse customer behaviour to identify trends and develop new products and improve services

Optimise your business operations

Optimise your business operations

Optimise your business operations

Puts reporting power in the hands of non-technical staff, enabling fast design and execution of custom reports, and creation of customised dashboards to monitor KPIs

Revenue assurance

Revenue assurance

Revenue assurance

Analyse and reconcile end-to-end business processes across the Cerillion suite

Key Features

icon

Industry-standard reporting tool

Information Manager makes use of the industry standard reporting tool SAP BusinessObjects to offer a set of standard and customisable reports. It also enables consolidation of data from multiple source applications to provide business-wide reporting. Whether users need the power of an enterprise reporting tool or prefer the ease of an executive information system (EIS), when it comes to data access BusinessObjects covers the complete spectrum of needs in business intelligence.

icon

Standard reports

Cerillion’s core business processes are mapped in a suite of standard reports, developed from years of real world experience. Reports can be updated through automatic schedules or by running ad hoc requests, with results issued through web-based publishing. Information Manager makes use of a set of BusinessObjects “universes” designed specifically to map the main functions and processes within the Cerillion suite.

icon

Customised reporting

Information Manager delivers a full custom reporting capability using BusinessObjects Ad Hoc Query & Analysis Tools. Creating customised reports can be as easy as dragging a few business indicators onto a blank sheet. Thanks to its patented “semantic layer”, BusinessObjects presents users with their own everyday business terms, not obscure database field names, and no SQL knowledge is required. Users can quickly create powerful financial, sales, or other reports containing tables, charts, and pictures.

Request more information

We’d love to help you with your BSS/OSS challenges

Confirmation

By checking this box I understand that my details will be stored and processed for the purposes of discussing my contact request with a Cerillion representative. I’ve read and accepted the terms and conditions and privacy policy.

Marketing Consent

We would also love to send you relevant news and information about our products and services by email. We will always treat your personal details with care and will never sell or share them with other companies. You can choose which mailing list(s) to join and can opt-out at any time.
CAPTCHA CHECK