Whilst the industry moves towards a digital-first service model, many customers still need or prefer the personal touch of human interaction and a familiar face they can trust in a local store. However, to build successful dealer channels requires more than a network of willing people, it needs the right technology and processes too: an intuitive dealer application to ensure users don’t need hours of training to learn the system, combined with tight integration into the BSS/OSS stack and end-to-end automation to ensure that customer promises can be kept.




Cerillion Dealer Portal helps CSPs to expand their channels to market by providing a lightweight web application for dealers and agents to sell telecoms services to their customers. From buying simple prepaid SIMs to more complex multi-play packages, Dealer Portal guides the user through the checkout process with clear and simple steps and service validations along the way. Pre-integration with the rest of the Cerillion suite ensures automation of business processes, as well as seamless experiences across all customer touchpoints.

Intro

Increased sales channels

Increased sales channels

Increased sales channels

Expand routes to market through new sales channels with dealers and agents

Improved customer experience

Improved customer experience

Improved customer experience

Empower dealers and agents who really know their customers, improving customer experience and supporting “shop local” initiatives

Lower cost of operations

Lower cost of operations

Lower cost of operations

Reduce operational costs by lowering the demand on traditional call centre services, whilst bringing services closer to the customer

Key Features

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Dealer sales

Dealer Portal is a slick web application for dealers and agents to easily sell telecoms products and services from the CSP’s catalogue. It provides a comprehensive set of features for selling to both new and existing customers, using a familiar shopping basket and checkout model. Dealers can search or browse the sales catalogue with their customers, before signing them up for specially designed packages and offers, as published from Enterprise Product Catalogue. Dealer Portal can also be integrated with external shopfront applications for product browsing and selection as required.

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Dealer account management

Dealer Portal is an easy-to-use administration portal for dealers to manage all their customer orders. It includes a versatile search facility to retrieve order or service details, with easy data export for reporting or to calculate expected commission. Dealers can also carry out common customer management tasks such SIM exchanges and creating trouble tickets, with an audit trail of all activities recorded and available to users in CRM Plus.

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Dealer service management

Dealers can also carry out common customer management tasks such SIM exchanges and raising Trouble Tickets, with an audit trail of all activities recorded and available to users in CRM Plus:

  • SIM Exchanges – allows dealers to perform a SIM swap, based on their available stock. Depending on system configuration, dealers can be restricted to only completing SIM exchanges for their own customers if required.
  • Trouble Tickets – enables dealers to raise new tickets on behalf of a customer, as well as viewing and updating existing tickets.

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