Mobile App delivers a digital-first account management experience, taking the pressure off your call centre services. Customers can quickly check balances, view itemised usage, buy top-ups or boosters, do balance transfers, pay bills and update their account details, all from the convenience of their mobile device. The self-service app also includes comprehensive user alerts, allowing push notifications for everything from routine billing activities and order statuses to more proactive spend limit notifications and special offers / promotions.
Mobile App
Engage your customers with seamless mobile self-service
Cerillion Mobile App is a white-label self-service BSS mobile application for iOS and Android devices.
The smartphone app revolution means that customers now expect to be able to manage all their accounts and services on their mobile devices. From e-commerce purchases and bill payments, to service changes and account queries, mobile app usability is crucial. If your customers can’t self-serve on a mobile app then you’re not just alienating a whole generation of digital natives, you're also missing out on the chance to delight all your customers with the speed and convenience of a digital-first customer experience.
Cerillion's self-service Mobile App provides real-time access to account and service information, including balances and allowances through integration with CCS. It drives user engagement through in-app notifications including spend limits, bill alerts and promotional offers. Users can also buy top-ups and boosters directly in the app using a credit card or existing prepaid credit, as well as changing their package options, managing spend limits and viewing bills and itemised usage. Mobile App offers an easy way for customers to manage their accounts and services on the go, with full operator control over app branding and publishing in the Google Play Store and Apple App Store.
Key Benefits of Cerillion Mobile App
Digital-first customer experience
Improve customer satisfaction through an intuitive self-service account and service management app.
Optimised customer services
Take the strain away from call centre teams by allowing customers to solve common problems themselves.
Increased customer engagement
Drive positive engagement by creating more touchpoints to up-sell and cross-sell new services.
Key Features of Cerillion Mobile App
Account management
Service management
Mobile App makes it easy for customers to manage their own services. This flexibility extends to spend limits, plan renewals and changing the composition of their packages. Users can quickly choose from a list of optional add-ons, with the app ensuring that all package rules are still enforced, and then pay through the app for any additional products / services that have upfront fees.
Branding and user experience
As a standard off-the-shelf product, Mobile App comes with a rich set of features which can be switched on or off according to operator preferences. It includes the option to add links out to 3rd party applications where required, with the look and feel / branding also configurable. Mobile App also includes a handy feature “walkthrough” function to teach users about the main app functions and options.
Mobile App is available on iOS 15/16/17 and Android 12/13/14, and is published by the operator through the Apple App Store and Google Play Store.
Trusted by leading CSPs worldwide
Cerillion Mobile App - success stories
Discover our product suite
Our pre-integrated BSS/OSS suite is available for modular and end-to-end solution delivery
