Mobile App supports streamlined digital onboarding journeys for new customers, enabling users to self-register directly within the app as part of the purchase and activation process.
Mobile App
Engage your customers with seamless mobile self-service
Cerillion Mobile App is a white-label self-service BSS mobile application for iOS and Android devices.
The smartphone app revolution means that customers now expect to be able to manage all their accounts and services on their mobile devices. From e-commerce purchases and bill payments, to service changes and account queries, mobile app usability is crucial. If your customers can’t self-serve on a mobile app then you’re not just alienating a whole generation of digital natives, you're also missing out on the chance to delight all your customers with the speed and convenience of a digital-first customer experience.
Cerillion's self-service Mobile App provides real-time access to account and service information, including balances and allowances through integration with CCS. It drives user engagement through in-app notifications including spend limits, bill alerts and promotional offers. Users can self-register and onboard within the app, as well as buying top-ups and boosters using a credit card, prepaid credit or loyalty points, changing their package options, managing spend limits and viewing bills and itemised usage. Mobile App offers an easy way for customers to manage their accounts and services on the go, with full operator control over app branding and publishing in the Google Play Store and Apple App Store.
Key Benefits of Cerillion Mobile App
Digital-first customer experience
Improve customer satisfaction through an intuitive self-service account and service management app.
Optimised customer services
Take the strain away from call centre teams by allowing customers to solve common problems themselves.
Increased customer engagement
Drive positive engagement by creating more touchpoints to up-sell and cross-sell new services.
Key Features of Cerillion Mobile App
Customer self-registration
Account management
Mobile App delivers a digital-first account management experience, taking the pressure off your call centre services. Customers can quickly check balances, view itemised usage, buy top-ups or boosters, do balance transfers, pay bills and update their account details, all from the convenience of their mobile device. The self-service app also includes comprehensive user alerts, allowing push notifications for everything from routine billing activities and order statuses to more proactive spend limit notifications and special offers / promotions.
E-Commerce
Mobile App provides an integrated e-commerce engine, allowing sales direct to both new and existing customers natively within the app. Users can easily browse the storefront and buy directly in-app, choosing packages that include mandatory, default and optional products, all controlled by rules specified in a product catalogue (e.g. Cerillion Enterprise Product Catalogue).
Service management
Mobile App makes it easy for customers to manage and personalise their own services, including spend limits, plan renewals and flexible package changes. Users can quickly browse and select optional add-ons and service options through intuitive, rules-driven journeys that clearly present pricing impacts, package changes and available options before checkout. Any additional upfront charges can then be paid directly through the app.
Branding and user experience
As a standard off-the-shelf product, Mobile App comes with a rich set of features which can be switched on or off according to operator preferences. It includes the option to add links out to third-party applications where required, with the look and feel / branding also configurable. Mobile App also includes a handy feature “walkthrough” function to teach users about the main app functions and options.
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Cerillion Mobile App - success stories
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