Caudwell Communications Implements Cerillion Solution as Strategic CRM & Billing Platform
London, 9th January 2006 – Convergent billing specialist, Cerillion Technologies, today announced it has completed delivery of a new CRM, Billing and Mediation solution for Caudwell Communications Ltd. Cerillion provided a turnkey delivery, implementing the CRM Plus, Revenue Manager and Mediator products from the pre-integrated Cerillion suite, and completing the migration from Caudwell’s legacy systems.
The new system delivers a cost-effective solution to support Caudwell’s Carrier Pre-Select (CPS), Broadband and other services to customers across the UK. The system also supports BT’s Wholesale Line Rental (WLR) provisioning which is critical for CPS providers needing to provide a complete telephony solution to their customers.
“Caudwell Communications has grown rapidly to become a market leader in the UK fixed line telecommunications market”, commented Damone Quigley, IT Director, Caudwell Communications. “The Cerillion solution allows us to launch new services to market quickly, whilst keeping our operational costs to a minimum. Pre-integration of CRM and billing functions will provide us with many efficiency improvements in our back-office operations, and enables us to manage the complete customer lifecycle and deliver a consistently high quality of service.”
“We are delighted to have worked with Caudwell on this important project”, commented Louis Hall, CEO of Cerillion Technologies. “The Caudwell Group has consistently proven its ability to penetrate the UK market, and we are very excited about their accelerating growth in the fixed line and broadband markets.”
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Notes to editors
About Caudwell Communications
Caudwell Communications provides Carrier Pre-Select, Line Rental, Broadband, and other services nationwide to both residential and business customers. Residential fixed wire services are provided under the leading “Homecall” brand. Caudwell is one of the largest privately owned groups in the UK, with a turnover in excess of £2 billion and employing over 8,500 people globally. Recognised brands such as Phones 4U, 20:20 Logistics and Dextra/4u airtime are leading businesses within the group.