Columbus Communications Inc. Improves Customer Experience with Launch of Cerillion CRM & Billing Solution

London, 16th October 2012 – Cerillion Technologies, an innovative provider of next generation customer management systems, today announced the completed implementation of its convergent CRM and Billing solution for Columbus Communications Inc., the largest Cable operator in the Caribbean region, operating under the brand name Flow.  The rollout covered all territories including Curacao, Grenada, Jamaica and Trinidad, as well as the introduction of pioneering prepaid video services.

Columbus Communications Inc. Improves Customer Experience with Launch of Cerillion CRM & Billing SolutionDeployed in a centralised data centre, the Cerillion solution standardises Columbus’ business on one ‘Corporate Solution’, providing streamlined operations and a faster time to market for new services. In addition, Cerillion has deployed its Interconnect Manager system to manage all interconnect billing and settlements across Columbus Communications’ fibre network throughout the Caribbean and Latin America.

Cerillion’s cable solution is built upon a user configurable workflow management engine, which is embedded into all the key Cerillion modules. This manages the sequencing of events and required actions in order to fulfil key cable business processes such as scheduling engineer visits and provisioning to the set-top box (STB) or cable modem. Cerillion also supports both address-centric and customer-centric management of cable services, including flexible tariffing across multiple outlets in the home or business, as well as managing the corresponding equipment inventory of set-top boxes and modems.  

“Cerillion helps us to deliver a superior customer experience by enabling all customer interactions to take place through one unified user interface” says AndrĂ© Foster, chief information officer, Columbus Communications, Inc. “From the initial sale, to booking service appointments, provisioning service and creating the billing record, our CSRs have access to all the tools they need through the single pre-integrated Cerillion solution.”

“We are delighted to be helping Columbus to achieve its goals through the rollout of Cerillion as its new corporate solution” commented Louis Hall, CEO, Cerillion Technologies.
“Columbus and Cerillion have formed a close partnership and we look forward to extending our relationship with further rollouts across the CALA region.”
 
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Notes to Editors

About Columbus Communications Inc.


Columbus International Inc. is a privately held diversified telecommunications company based in Barbados.  The Company, which operates in Trinidad, Jamaica, Grenada and Curacao and Barbados, provides digital cable television, broadband Internet, digital landline telephony under the brand name, FLOW and corporate data services under the brand Columbus Business Solutions. Through its wholly owned subsidiary, Columbus Networks, the Company provides capacity and IP services, corporate data solutions and data center hosting throughout 25 countries in the greater Caribbean, Central American and Andean region.

Through its fully protected, ringed submarine fiber optic network spanning close to 18,000 km and its 23,000 km terrestrial fibre and coaxial network, Columbus' 2,000 plus employees provide advanced telecom services to a diverse residential and corporate client base of close to 500,000 customers.