The ongoing rollout of 5G will bring radical improvements to networks in bandwidth, speed and latency. Customer expectation for providers to offer more innovative service offerings will only grow, particularly when paired with the richer digital experiences afforded in immersive content.
It is critical, therefore, for telcos to secure their positions in the new value chain created by these technologies, and deliver superior customer experiences around new products & models. Successful monetisation of the 5G opportunity relies on dependable business and operational support systems.
Rather than acting only as connectivity providers, Communications Services Providers (CSPs) must transform into Digital Services Providers (DSPs) and position themselves as ecosystem enablers, spread across the 5G value chain, with the monetisation of these new and improved services central to their strategy.