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Job Description

Can you make things happen?  Can you implement major projects that will affect just about every aspect of a company’s operations?

If you can, then this role is for you.

Due to ongoing expansion we need experienced professionals to project manage the delivery of our world-class CRM, Charging, Billing, Mediation, Provisioning and Interconnect solutions and liaise with customers, system implementers, business managers and our development teams.

Role will include:

  • Ensure the successful delivery of fixed priced end to end projects and implementations to time, specification and budget and ensure that they are of the highest quality.
  • Responsible for managing all aspects of delivery, including managing scope, budget and plan strictly against contract.
  • Ensure that projects are managed in accordance with the Project Delivery Methodology.
  • Highly hands-on role, requiring Project Manager to manage projects and teams including business analysts, application configuration, product testing, software delivery, system installation and change management.
  • Negotiate, manage and resolve technical scope items with customers.
  • Overall commercial responsibility for the project.
  • Identify and win potential incremental business with the client. Drive customer satisfaction quality levels and ensure best practice is achieved.
  • Manage disputes with the client and internal teams/people and achieve win-win outcomes.
  • Manage a successful transition from delivery into support and be responsible for system stability for the first 3 months after go-live.
  • Inspire, coach and motivate all members of the project team.
  • Build senior level client relationships across the client organisation.
  • Lead business improvements initiatives within the services division to ensure customer retention.
  • Projects are worldwide and require a high level of UK and international travel.

Education

Educated to degree level (or equivalent).

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Experience Required

Competencies/capabilities – technical/professional

Essential

  • Experience of delivering CRM and Billing Solutions in the telecoms domain. 
  • Proven record of delivering fixed priced projects on time, budget and quality.
  • Proven record of managing serious disputes and achieving positive outcomes.
  • Proven record of achieving incremental sales and achieving high levels of customer satisfaction.
  • Familiarity with project planning and tracking tools such as MS Project
  • Working knowledge of the Software Development life cycle using waterfall or agile methodologies.
  • At least 5 years full time project management.

Desirable

Technical background to include:

  • Business Analysis
  • Testing
  • Line Management

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Experience Required

Competencies/capabilities – behavioural

Essential

  • Excellent communication skills
  • Dispute Management & strong commercial awareness
  • Problem solving skills
  • Team motivation
  • Organisation skills and flexibility
  • The ability to produce clear and concise project documentation

Desirable

  • Foreign languages

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How to apply

Email your CV, mentioning the Vacancy in the subject line, and a covering letter to recruitment@cerillion.com