Cerillion Blog

The one-time password has long been the default bridge between mobile networks and digital identity. But as SMS authentication becomes increasingly vulnerable to fraud, operators are beginning to offer network-based verification as an alternative. Can they turn that capability into a scalable commercial service?

The market for CPaaS services is anticipated to grow to nearly $30 billion worldwide by 2026. Shashank Singh considers what’s driving this growth, and the benefits and challenges faced by CPaaS providers.

In his latest article in a series on creating compelling customer experiences, Tiago Lopes explores the aspect of customer communications, and looks at how to keep your outbound correspondence and inbound channels engaging and informative without becoming overwhelming.

Are we getting closer to interoperability between messaging services? Will Rich Communication Services (RCS) be the key to breaking down the barriers between competing technologies, or will industry rivalries threaten to sink the whole matter?