Project Manager

Cerillion is a leading provider of billing, charging and customer management systems with more than 25 years’ experience delivering its solutions to the telecoms sector.

We are currently looking for a new Project Manage to join in the delivery of our world-class CRM, Charging, Billing, Mediation, Provisioning, and Interconnect solutions and liaise with customers, system implementers, business managers and our development teams.

Can you implement projects that will affect just about every aspect of a company’s operations? If you can, then this role is for you.

Key responsibilities include:

• Ensuring the successful delivery of fixed priced end to end projects and implementations to time, specification and budget whilst maintaining that they are of the highest quality.
• Inspiring, coaching, and motivating all members of the project team.
• Managing all aspects of delivery, including managing scope, budget, and plan strictly against contract.
• Ensuring that projects are managed in accordance with the Project Delivery Methodology.
• Highly hands-on role, requiring Project Manager to manage projects and teams including business analysts, application configuration, product testing, software delivery, system installation and change management.
• Negotiating, managing and resolving technical scope items with customers.
• Identifying potential incremental business with the client, by driving customer satisfaction quality levels and ensure best practice is achieved.
• Managing disputes with the client and internal teams/people and achieve win-win outcomes.
• Managing a successful transition from delivery into support and be responsible for system stability for the first 3 months after go-live.
• Building senior level client relationships across the client organisation.
• Leading business improvements initiatives within the services division to ensure customer retention.

What we are looking for in our next Project Manager:

• At least 3 years’ experience of full-time project management.
• Experience in delivering BSS projects in the telecoms domain.
• Able to demonstrate experience delivering project on time, budget, and quality.
• Excellent communication skills so that you can manage disputes and achieve positive outcome.
• Familiarity with project planning and tracking tools such as MS Project.
• Line Management experience would be desirable or the willingness to learn how to effectively manage a team.
• Ability to travel internationally when needed.

What we provide:

• Competitive salary.
• 23 days annual leave (+ bank holidays), increasing to 28 days after 5 years’ service.
• Vitality healthcare cover.
• Cycle-to-work scheme.
• Hybrid working.
• Opportunities for internal and external training.
• Employee Assistance Program.
• Opportunities for travel.
• An office in the heart of Covent Garden, providing an excellent base for our team events and social functions.