Cerillion Engage

An MVNO BSS/OSS solution provides the systems a mobile virtual network operator needs to create and sell services, manage customers, process orders, activate services, charge for usage and collect revenue.

By bringing these capabilities together, an MVNO BSS/OSS solution can automate the complete customer lifecycle and reduce reliance on separate systems and manual processes. Digital channels such as mobile apps and online self-service also enable customers to buy and manage their services directly.

Cerillion Engage is a pre-configured and pre-packaged SaaS BSS/OSS solution for MVNOs, MVNEs and digital telecom brands. It is designed to support digital-first customer journeys and streamlined business operations.

The solution combines mobile apps, online self-service, product management, real-time charging, automated provisioning and analytics within one integrated platform. Cerillion Engage is based on the same core software as Cerillion’s wider BSS/OSS Suite.

Cerillion Engage uses exactly the same core software as Cerillion’s BSS/OSS Suite. The difference lies in how that software is configured, packaged and delivered.

Cerillion Engage is streamlined and pre-configured for digital telecom brands, with the capabilities and business processes required by MVNOs and MVNEs brought together in a ready-to-deploy solution. This accelerates implementation and time to value while allowing customers to adopt other modules and capabilities from the Cerillion BSS/OSS Suite as their requirements evolve.

Cerillion Engage is designed primarily for B2C MVNOs and B2B2C MVNEs that want to launch or grow digital-first mobile services. It is particularly suited to brands operating prepaid business models and prioritising customer acquisition, engagement and self-service through digital channels.

The solution can support new market entrants as well as established providers looking to modernise their customer experience and automate their operations.

Cerillion Engage enables customers to discover, buy and manage services through white-label mobile apps and composable online self-service. Customers can activate services, manage their accounts, monitor balances and usage, purchase packages and top up without needing to contact a service agent.

These digital channels are integrated with the underlying product catalogue, charging, provisioning and customer management capabilities. This creates joined-up customer journeys while helping MVNOs and digital brands launch offers quickly and operate efficiently.