Network Support

Cerillion is a leading provider of billing, charging and customer management systems with more than 25 years’ experience delivering its solutions to the telecoms sector.

We are looking for an Infrastructure administrator to join our team in India. The successful candidate will provide technical support to end-users, ensuring efficient resolution of desktop-related issues. This role presents an excellent opportunity for a proactive individual to work with multiple technologies and grow within the company.

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Key tasks include:

• Respond to JIRA help desk tickets and provide timely technical support to end-users in person, Teams, or via remote tools.
• Troubleshoot hardware and software issues related to desktops, laptops, printers, and other peripherals.
• Install, configure, and maintain operating systems (Windows, Linux, macOS) and productivity software (Microsoft Office, Developer Tools)
• Perform routine maintenance tasks such as system updates and patches
• Set up and deploy new Laptops/Desktops, ensuring proper hardware and software installation.
• Assist in managing user accounts, permissions, and access rights via Active Directory
• Maintain inventory of hardware and software assets, including tracking and disposal.
• This is an excellent opportunity for an individual who enjoys working in a latest technology driven & challenging environment. We encourage our staff to innovate both in terms of technology and the process of delivering high quality solutions in a timely manner.
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Requirements:

• The ideal candidate will have 3 years' experience of Desktop/Network support with strong technical, analytical, interpersonal, problem solving and communication skills.