Growth Opportunities for Agentic AI in Telco Business Support Systems
Agentic AI is set to change the way communications services providers operate – moving beyond assistants and copilots to intelligent agents that can reason, plan, collaborate and execute actions across complex BSS/OSS environments.
But successful adoption will depend on much more than access to the latest AI models. CSPs need the right data, architecture, governance and operational foundations to turn AI ambition into measurable business outcomes.
In this independent market insight, Frost & Sullivan explores how GenAI and agentic AI are reshaping telecom BSS/OSS, and the opportunities emerging as the industry moves towards more autonomous, intelligent and interconnected operations.
The report examines how CSPs can:
- Move from isolated AI use cases towards coordinated, multi-agent ecosystems
- Use Model Context Protocol (MCP) and Agent-to-Agent (A2A) communication to enable secure, cross-domain orchestration
- Build the composable, API-driven and governed foundations needed to deploy AI at scale
- Apply AI to improve customer experience, accelerate innovation and unlock new revenue opportunities
- Balance intelligent automation with the deterministic controls required for business-critical telecom operations
Frost & Sullivan also identifies three major growth opportunities for AI-enabled BSS: autonomous customer lifecycle management, AI-powered monetisation of 5G, IoT and digital ecosystems, and predictive revenue assurance and financial operations automation.
The report includes an in-depth profile of Cerillion’s AI strategy, exploring how its composable BSS/OSS architecture, TM Forum Open APIs, AI Management Centre, Enterprise Product Catalogue, MCP Server and growing portfolio of AI Agents provide the foundations for enterprise-grade agentic AI.
You’ll learn about:
- Why Frost & Sullivan sees AI readiness as an architecture and data challenge as much as a technology challenge
- How agentic AI is evolving from individual assistants towards end-to-end operational orchestration
- Why governance, security, explainability and human oversight remain critical as autonomy increases
- How Cerillion’s Progressive Discovery approach enables AI agents to dynamically discover and invoke the tools and services they need
- How catalogue-driven governance can provide the business rules and controls needed for safe AI automation
- Where Frost & Sullivan sees the biggest opportunities for CSPs to create new value with AI-enabled BSS
Discover how agentic AI is moving telecoms from experimentation to execution – and what CSPs need to put in place to make that transition successfully.
Download the Frost & Sullivan report now to explore the future of AI-enabled BSS/OSS and the foundations required for the agentic AI era.