Reinventing IT for the AI era
After more than 15 years of digital transformation, many Communications Service Providers (CSPs) are still struggling to achieve significant improvements in efficiency, revenue growth and customer experience. Now, AI offers an opportunity to accelerate transformation – but only if CSPs are prepared to reinvent the IT organisations, architectures and operating models behind it.
TM Forum’s latest Benchmark Report – sponsored by Cerillion – draws on research involving 216 IT executives from 111 operators across 72 countries to reveal how CSPs are approaching digital and AI transformation.
This in-depth report explores how CSPs can:
- Build the composable, cloud-based and open foundations needed to deploy AI at scale
- Overcome skills, data, governance and organisational barriers to AI adoption
- Increase productivity, agility and customer experience without creating a new generation of vendor lock-in
Featuring insights from IT leaders at Orange, Vodafone, Telia, Jio, Telstra and other leading operators, the report examines how AI – and agentic AI in particular – is changing the role of the IT organisation.
You’ll learn about:
- Seven reasons why IT reinvention is essential in the AI era
- The current state of CSP digital transformation and the obstacles still holding it back
- How software engineering, enterprise architecture and IT operating models are evolving
- The opportunities and risks associated with deploying agentic AI across legacy systems
- How relationships between CSPs, technology vendors and systems integrators are changing
The report also includes an additional Cerillion feature exploring why the product catalogue is becoming the rulebook for AI-native telcos – providing the governed commercial foundation AI agents need to create offers, launch promotions and automate customer journeys safely.
Prepare your IT organisation for the next era of telecoms transformation.
Download the full report now to discover how CSPs can turn AI ambition into greater agility, productivity and customer value.