Cerillion Blog

The Cerillion Customer Forum returned for 2026, bringing together customers and colleagues for two days of knowledge sharing, product innovation and collaboration. With discussions spanning AI, digital transformation, operational excellence and the future of BSS/OSS, this year's event gave our customer community a valuable opportunity to share experiences and help shape the Cerillion product roadmap.

Digital transformation in the telecoms sector has proven to be a major challenge, with many CSPs having so far failed to realise its full potential. Can telcos revitalise their efforts, or are they doomed to over-promise and under-deliver?

Creating engaging digital platforms that keep customers coming back is not without its difficulties. In the second blog of a new series, Tiago Lopes asks: what can CSPs do to make crafting these experiences easier?

We talk self-service, innovation and changing customer expectations with Tiago Lopes, Cerillion’s newest Product Manager.

Why do digital transformation projects fail so often? And how can organisational culture be the key to overcoming common hurdles? Musaddik Ahmed explores three key areas that Cerillion focuses on to implement and deliver successful digital transformation projects.

While public cloud offers flexibility and scalability for many businesses, the cost benefit for telcos is just not adding up, according to Richard Doughty. Does opting for public cloud lead to infrastructure costs that are significantly higher compared with on-premises or private cloud models?

Digitalisation has the power to transform how CSPs deliver their products and services – how does this affect their BSS/OSS strategies and what must they do to create a customer-centric digital experience?

Digital Transformation continues to make headlines in the telecom sector, but primarily for the wrong reasons, with CSPs still slow on the uptake. What does Digital Transformation really offer telcos, and why is it proving to be so hard to achieve?

Despite some uncertainty caused by Catalonia’s recent independence crisis, the Mobile World Congress (MWC) returns to Barcelona from 26th February to 1st March and one thing that is certain is that it will be bigger and better than ever. Dominic Smith picks out a few technologies that will be hitting the headlines this year, and previews some of the solutions Cerillion will be showcasing.

Fierce competition is driving down prices and creating a race to the bottom for mobile data services. How can telcos turn the tables and transform their fortunes? Dominic Smith investigates the business models and finds there are reasons for optimism.