Driving innovation through collaboration: Cerillion Customer Forum 2026

The Cerillion Customer Forum returned for 2026, bringing together customers and colleagues for two days of knowledge sharing, product innovation and collaboration. With discussions spanning AI, digital transformation, operational excellence and the future of BSS/OSS, this year's event gave our customer community a valuable opportunity to share experiences and help shape the Cerillion product roadmap.

The annual Cerillion Customer Forum brought our customer community together to share the latest developments across our product portfolio, exchange experiences and explore the challenges and opportunities shaping the telecoms industry.

This year's two-day event featured a packed agenda of customer success stories, product updates, panel discussions and interactive roundtables, with a particular focus on how emerging technologies and evolving business models are influencing the future of communications services.

After an opening overview of the latest market trends from a Cerillion perspective, the Voice of the Customer panel gave delegates the opportunity to share the challenges and priorities emerging in their respective markets, setting the context for the rest of the Forum.

Innovation was a central theme throughout the event, with updates on the product roadmap and a preview of the upcoming Cerillion 26.2 release.

A customer success story from Sinal offered a practical perspective on digital transformation and the importance of aligning business priorities with technology delivery.

AI also took centre stage, with a dedicated session on its evolution and growing role across the telecoms industry. This led into roundtable discussions with Cerillion experts on AI adoption and use cases, as well as customer experience and digital engagement, giving attendees the opportunity to share their own perspectives and priorities.

A highlight of the Forum was recognising the innovation, ambition and achievements of our customers at the annual Cerillion Awards:

• Sinal received the Spark Award for its collaborative approach to transformation and closer alignment between business priorities and technology delivery.
• Telesur received the Trailblazer Award for its commitment to innovation and early adoption of new capabilities.
• Neos Networks received the AI Pioneer Award for embracing AI across its BSS operations.
• Gibtelecom and MVNX jointly received the Brand Innovation Award for their different approaches to launching, supporting and growing successful mobile brands.

Each winner reflects the ambition and collaborative spirit of the Cerillion customer community. You can read their full award citations at the end of this article.

The second day turned towards the technologies, architectures and strategies supporting the next generation of communications services. Sessions on architecture and partner management explored how CSPs can build more flexible operations and support increasingly complex business relationships.

A customer panel, featuring representatives from MVNX and Gibtelecom, examined the opportunities and practical considerations involved in managing second brands. Representatives from Telesur and LINK Mobility also shared insights from their successful upgrade journeys, alongside a discussion of how customers can make the most of new features following an upgrade.

Sessions also explored 5G Standalone and its implications for service innovation, before further roundtable discussions focused on operational excellence and B2B strategy. The event concluded with an Innovation Forum, giving customers another direct opportunity to contribute ideas and help shape the product roadmap.

Throughout both days, demos provided opportunities for attendees to explore Cerillion solutions and engage directly with our product experts.

Beyond the presentations and demonstrations, the Customer Forum brought together customers from different markets and operating environments, creating opportunities to exchange experiences, explore shared challenges and learn from one another. It also gave the Cerillion team valuable insight into the evolving needs of our customers, helping ensure our product strategy continues to reflect real-world requirements.

From AI adoption and digital engagement to platform upgrades and new revenue opportunities, the discussions reflected the breadth of priorities facing CSPs today.

Together, the presentations, discussions and Cerillion Awards demonstrated the value of collaboration and the strength of the relationships we have built across our global customer community.

We were delighted to welcome everyone to London and look forward to building on the ideas and conversations that emerged from the Forum.

By joining the Cerillion community, you become part of a growing network of telecoms professionals benefiting from shared experiences, ongoing collaboration and a direct influence on our product roadmap. Want to be part of the conversation? Get in touch to discover how you can get involved and help shape the future of BSS/OSS.

Winner: Sinal

With an ambitious strategic roadmap and the integration of the acquired EWII fibre network ahead, Sinal recognised the need for a stronger connection between its business priorities and technology delivery.

Working closely with Cerillion, it has strengthened alignment, clarified responsibilities and developed a more collaborative approach to delivery. Through retrospectives, shared learning and continuous improvement, Sinal has brought people, processes and technology closer together to deliver meaningful business change.

This recognition that transformation depends as much on how people work together as on the technology they use makes Sinal a worthy winner of the Spark Award.

Winner: Telesur

Telesur, the leading telecommunications provider in Suriname, is embracing the next chapter of its digital transformation with energy, ambition and a clear focus on the future.

Following its successful upgrade to Cerillion 26.1, Telesur is exploring how the new Promotions Engine and AI capabilities can support faster offer creation, greater automation and more personalised customer engagement.

Its next phase will introduce Cerillion’s composable Self Service, supporting more flexible digital experiences and streamlined customer onboarding.

By investing in new capabilities and laying the foundations for continued innovation, Telesur is a worthy winner of this year’s Trailblazer Award.

Winner: Neos Networks

Neos Networks, one of the UK's leading business connectivity providers, has demonstrated a strong commitment to innovation, continually looking for ways to make its operations smarter, more efficient and more agile.

Having transformed its BSS operations through improved billing accuracy, greater automation and increased user control, Neos is now embracing Cerillion's AI capabilities to simplify everyday tasks, improve access to information and empower its teams to work more effectively.

This practical, forward-looking approach to AI adoption makes Neos Networks a worthy winner of the AI Pioneer Award.

Joint Winners: Gibtelecom and MVNX

Gibtelecom and MVNX demonstrate two different ways in which Cerillion’s technology can support successful mobile brands.

Gibtelecom created Lobster to serve the English-speaking community in Spain and has now brought Lobster and Gibtelecom together on a single Cerillion instance, supporting two distinctive brands and markets through one shared platform.

MVNX is transforming the mobile market in South Africa by making it easier than ever for businesses to launch and grow their own mobile brands.

Now supporting 17 MVNOs, including major retail and banking brands, MVNX has expanded its Cerillion platform across prepaid and postpaid services, with connectivity across multiple mobile networks.

Together, they demonstrate how flexible technology and a clear understanding of the market can turn brand innovation into commercial opportunity.