Cerillion Blog - AI

Explore Cerillion’s AI Blog for expert insights, industry trends and strategies on AI, GenAI and Agentic AI.

Top Telecoms Trends for 2024

From AI and B2B self-service, to de-integration and altnets, here are the top telecom industry trends for 2024, as chosen by some of the Cerillion team.

Engaging your customers effectively: the art of communication

In his latest article in a series on creating compelling customer experiences, Tiago Lopes explores the aspect of customer communications, and looks at how to keep your outbound correspondence and inbound channels engaging and informative without becoming overwhelming.

DTW23 - Ignite: AI lights a fire under the telecoms industry

Cerillion were back as silver sponsors of DTW23 last month. From catching up with customers, talking to prospects and participating in sessions, Brian Coombs divulges his highlights from this year’s show.

Cerillion returns to Copenhagen for DTW23 – Ignite

DTW23 – Ignite is now only two weeks away – be sure to meet us there for all things BSS/OSS, smart cities, and AI.

The rise of the machines: will AI take all the jobs in telecoms?

As telcos start rolling out AI and chatbots into their business processes, what jobs will be left once the crest of the automation wave has crashed onto the shores of telecoms? And will the industry be worse off for it?

Top Five Telecom Trends for 2023 – Revisited

Six months into the year, we return to our top industry trends for 2023 – as voted for by our social media followers – to see how the headline-making stories are changing the telecoms sector.

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