Cerillion Blog - Regulation & Compliance

The rise of the “agentic enterprise” promises automation at scale. But while AI thrives on probabilities, telecom revenue management demands certainty of outcome. Dominic Smith examines why charging and billing cannot be probabilistic – and why architectural discipline matters more than ever.

Businesses are increasingly struggling to reach their customers, current or potential, via phone calls – and who can blame them, with people receiving eight suspicious calls a month on average. Can telcos restore consumer faith with branded phone calls?

Donald Trump is heading back to the Oval Office next year, but what could his dramatic return to the halls of power mean for domestic and international telecoms policy?

Dynamic pricing has left many looking back in anger lately, with some brandishing the practice as unfair. However, dynamic pricing is all around us, and can often be beneficial to all parties - how can telcos ensure that customers see it that way too?

The migration from the copper phone network in the UK faces another setback as BT has delayed the switch-off until 2027. What is driving the delay, and why is the move to fibre proving to be more complicated?

Business broadband customers aren’t currently entitled to automatic compensation in the event of outages costing them, but one company is now hoping to change that.

The FCC now requires service providers in the US to slap “nutrition labels” on their fixed and wireless plans to stop customers gorging themselves on bad broadband. Will this move create a healthy market for customers, or leave a bad taste?

At the end of this month, Namibia will introduce mandatory SIM card registration, joining hundreds of other countries in tying users’ SIM cards with their personal data. What’s the reasoning behind this rule, and should customers keep their (SIM) cards close to their chests instead?