Cerillion Blog - BSS/OSS

Partnering with a vendor opens up your business to new collaborative opportunities, but also brings new risks to the integrity of your organisation. When choosing a new supplier, what must companies do to ensure their networks and BSS/OSS remain secure and their reputations intact?

The market for CPaaS services is anticipated to grow to nearly $30 billion worldwide by 2026. Shashank Singh considers what’s driving this growth, and the benefits and challenges faced by CPaaS providers.

The MVNO market in South-East Asia is primed for growth, with new entrants set to provide consumers with greater freedom of choice. Shashank Singh investigates the imminent arrival of MVNOs in Thailand and looks at the challenges they must overcome to be successful.

In modern enterprise software, agility is king. Leonardo Hodgson explores the process of API-first design, and how it is bringing integrated solutions to market faster.

In his latest article in a series on creating compelling customer experiences, Tiago Lopes explores the aspect of customer communications, and looks at how to keep your outbound correspondence and inbound channels engaging and informative without becoming overwhelming.

Ofcom is forcing UK telecoms companies to clearly promote mid-contract inflation-linked price rises. Is this the end of “confusing” plan changes, or do consumers still face increasing bills for connectivity?

Creating engaging digital platforms that keep customers coming back is not without its difficulties. In the second blog of a new series, Tiago Lopes asks: what can CSPs do to make crafting these experiences easier?

Shell Energy is the latest firm to fall foul of the UK’s Ofcom regulations for not informing out-of-contract customers of better tariffs. Why have they come under fire, and what can other telcos learn from their mistakes?

From cost-saving strategies to challenges in customer experience, the telecoms industry is adapting to a world driven by social media and digital commerce. Are CSPs equipped to meet the demands of this new era? In the first blog of a new series, Tiago Lopes examines the changing digital landscape and explores strategies for delivering exceptional customer experiences.